Tiledesk is an open-source conversational platform that emphasizes privacy while maintaining a company's data. They specialize in creating chatbots that provide quick responses to common client questions, automate lead generation for businesses, and gather surveys.
In the chatbot building industry, they are regarded as one of the top open-source chatbot creators, with their no-code open-source chatbot builder being extremely easy to use and providing fully-customizable solutions for free (and forever). Tiledesk is located in Salento, Italy, and is committed to assisting individuals worldwide in building conversational apps. Their platform promotes standardization, accelerates innovation, and facilitates technical expertise exchange among developers all over the world.
They also provide solutions that cater to various fields, such as healthcare and restaurants, addressing specific client requirements.
TLDR
Tiledesk is an open-source, privacy-oriented conversational platform that offers a range of chatbot creation services. Their chatbots provide immediate responses for customers, generate business leads, and conduct surveys. They are well-known in the industry for their no-code, open-source chatbot builder that is user-friendly and offers entirely customizable solutions for free.
Tiledesk, based in Salento, Italy, assists individuals worldwide in creating conversational apps to drive innovation, standardization, and the exchange of technical knowledge among developers. The company's chatbot solutions are industry-specific, such as healthcare and restaurants, and help businesses streamline processes, improve customer satisfaction, and stay ahead in the fast-paced world of digital business.
Company Overview
Tiledesk is an open-source stack that provides a conversational platform to prioritize privacy while allowing companies to maintain their own data. They specialize in developing chatbots that offer immediate responses to common customer questions, generating new leads for businesses, and collecting surveys automatically. They are considered one of the best open-source chatbot builders available, with their no-code open source chatbot builder being easy-to-use while providing fully-customizable solutions free of charge (and forever).
Based in Salento, Italy, Tiledesk is passionate about helping people from all over the world build conversational apps. Their platform promotes standardization, accelerates innovation, and facilitates the exchange of technical knowledge among developers worldwide. They also cater to various industries, providing solutions that address specific customer needs.
For instance, they have developed a hospital appointment chatbot that automates appointment scheduling and assists patients in the healthcare industry. Also, their restaurant chatbot can handle everything from table reservations to FAQs, relevant for interacting with customers in this specific industry.
In today's fast-paced digital world, chatbots have become a game-changer for businesses. Tiledesk understands this and has made it their mission to create powerful AI chatbots to help companies improve customer satisfaction and streamline their business operations. Their conversational platform is revolutionizing the way companies interact with their customers, ensuring that businesses stay ahead of the curve.
Features
Live Chat Widget
Web and Mobile support
Tiledesk’s Live Chat Widget is available on both web and mobile platforms, ensuring customers can communicate with businesses from anywhere at any time. The widget's multichannel experience allows for seamless communication, enabling users to interact not only through chat but also through messaging clients like WhatsApp.
Growth and Scale
With Tiledesk’s Live Chat Widget, businesses can scale up as they grow. Users can create unlimited workspaces with extensive conversation history, making it ideal for businesses of any size. The Widget also offers canned responses for quick communication, private notes for internal communication, and webhooks to integrate with other API services.
Unbranding
Tiledesk understands that branding is a crucial part of a company's image. Therefore, they offer unbranding options for businesses that want to keep their branding while providing support and communication services. This service is vital for call centers or businesses that may have multiple communication channels with customers.
AI-powered Chatbots
Automated Customer Support
Tiledesk’s AI-powered chatbots are a game-changer for businesses looking to improve their customer support services. Users can create custom response templates that provide immediate support to customers.
The automation of the initial inquiry process ensures that human customer support is not overwhelmed with initial inquiries, allowing them to focus on more complex queries. The integration of natural language processing allows chatbots to communicate fluently with customers, thus enhancing the customer’s experience.
Sales Lead Generation
By leveraging Tiledesk’s automated message triggers, businesses can drive sales leads. Chatbots can be programmed to collect customer data, effectively creating leads for the business. Additionally, chatbots can be used to promote products and services by highlighting special offers, sales promotions, and product features.
This feature ultimately increases the business’s visibility and aids in generating more revenue.
Seamless Integration
Tiledesk’s AI-powered chatbots integrate with a host of other AI platforms, cloud services, and open sources. Some of the platforms include but are not limited to DialogFlow, RASA, and NodeRED. This seamless integration contributes to the chatbot’s ease of use and ensures that businesses can maximize their potential to connect with customers in a meaningful way.
Ticketing Management
Seamless Integration
Ticketing management is an essential aspect of customer service, and Tiledesk understands this better than anyone. Therefore, they have integrated their ticketing management system with instant messaging services, enhancing their customer service system. Communication is seamless as customers can send tickets without ever leaving the chat window, ensuring that communication channels remain open at all times.
Real-time Notifications
Ticketing management is a complex process that requires constant updates, leading to faster resolution times. Tiledesk's ticketing management system offers real-time notifications, ensuring that businesses receive up-to-date information on the status of customer inquiries, leading to faster resolution times. This feature ensures that businesses stay ahead of the competition and can focus on providing quality customer support services.
Reporting and Analytics Capabilities
As with any business, analyzing data is crucial in decision-making processes. Tiledesk’s ticketing management system provides robust reporting and analytics capabilities. The system generates reports on customer inquiries, ensuring that businesses know what the most common queries are and can work on solving them proactively, ultimately leading to customer satisfaction.
Additionally, analytics capabilities allow companies to evaluate their performance, helping them make data-driven decisions.
Mobile Apps
Android and iOS Support
Tiledesk’s mobile app is available on both Android and iOS platforms, allowing businesses to manage and engage with customers seamlessly from their mobile devices. This feature enhances customer support, ensuring that businesses can provide quality service regardless of their location.
Push Notifications
Push notifications are a crucial aspect of mobile apps and are an effective way to maintain communication channels. Tiledesk’s mobile app offers push notifications, ensuring that businesses are notified of customer inquiries and can prioritize their responses efficiently, leading to faster resolution times.
Team Inbox
The mobile app’s “Team Inbox” feature allows businesses to collaborate internally, ensuring that queries are resolved promptly. The feature includes ticket notes, enabling businesses to document interactions and share information across departments effortlessly. The feature is an essential part of Tiledesk’s mobile app, contributing to its ease of use and functionality.
Unlimited Workspaces
14-days Conversation History
Regardless of the size of the business, communication with customers is essential for success. Tiledesk's Unlimited Workspaces ensure that businesses can create as many shared workspaces as they need, providing businesses ample space to maintain communication channels with customers.
The 14-days Conversation History feature is ideal for companies that need to have access to past communication. It enables businesses to track queries and ensure that issues are resolved comprehensively.
Community Support
Tiledesk’s community support system is an excellent resource for budding chatbot developers. The platform enables like-minded developers to converge and share their technical knowledge, contributing to innovation and skill development. The community support system also provides a knowledge-sharing environment, contributing to Tiledesk’s mission of promoting standardization and facilitating the exchange of technical knowledge among developers worldwide.
Email Ticketing
Tiledesk’s Email Ticketing feature is an essential component of its workspaces. Businesses can integrate their email accounts with Tiledesk, ensuring that customer inquiries that come through email are accessible to the team. The email ticketing feature is crucial, especially when addressing sensitive issues such as account information and legal matters.
Pricing
After creating an account with Tiledesk, you are given a 30-day trial period with instant access to all of their premium features. The trial period does not require a credit card, making it easy to test out the platform without any commitments.
Once the trial period has ended, there are several pricing plans to choose from. For individuals or small teams, the Basic plan is available, priced at $9 per user per month. This plan offers access to Live Chat, Chatbots, Team Inbox, Mobile Apps, and Unlimited Workspaces.
It also includes 14-days Conversation History, Notifications, Community Support, CRM, Canned Responses, Private Notes, and Unlimited History within Working Hours.
For larger organizations or teams, there are two other pricing plans available: Premium and Enterprise. The Premium plan is priced at $29 per user per month and includes all of the features of the Basic plan, as well as Email Ticketing, User Ratings, Webhooks, Email Support, Widget Unbranding, Analytics, WhatsApp Business, and Facebook Messenger. Additionally, the Premium plan allows for Unlimited Departments and Unlimited Groups.
The Enterprise plan is customizable and tailored to the organization's needs. It includes all of the features of the Premium plan as well as Smart Assignment, IP Filtering, Email Templates Customization, Activity Log, Ban Visitors, SMTP Settings, Dialogflow Connector, Rasa Connector, Support to Host Tiledesk on Your Infrastructure, and Premium Customer Support. The price for this plan is available upon request and includes features unique to your business needs.
Overall, Tiledesk provides flexible pricing plans to fit the needs of both small and large organizations. Their trial period allows users to test the platform without any commitments, and their pricing plans are affordable and comprehensive.
FAQ
What is Tiledesk's tool/service?
Tiledesk is a knowledge management and chatbot integration platform that aims to provide a comprehensive solution for customer support. With Tiledesk, businesses can create a help center with a web-based knowledge base and integrate an AI-powered chatbot to enhance the customer support experience.
How can Tiledesk's tool/service be beneficial for my business?
Tiledesk's tool/service can benefit your business in multiple ways. By creating a knowledge base, businesses can reduce the workload on their support staff and improve customer satisfaction.
With the integration of an AI-powered chatbot, businesses can provide quick and efficient solutions to customers' queries, saving time and resources. Additionally, Tiledesk's tool/service is customizable, allowing businesses to brand their help center and organize their content in multiple categories with tags to improve search and optimize SEO.
What is a knowledge base?
A knowledge base is a centralized repository of information that provides solutions and answers to frequently asked questions. It is a self-service platform that enables customers to find answers to their queries without involving the support staff. With Tiledesk's tool/service, businesses can create their own knowledge base with articles and tutorials, making it easier for customers to access the required information.
What is an AI-powered chatbot?
An AI-powered chatbot is an artificial intelligence tool that is capable of understanding natural language and providing automated responses to customer queries. With Tiledesk's tool/service, businesses can integrate an AI-powered chatbot to their help center, which uses natural language processing to understand customers' intentions and provide quick and efficient solutions through the knowledge base.
Is Tiledesk's tool/service customizable?
Yes, Tiledesk's tool/service is customizable, allowing businesses to brand their help center with their own colors, logo, banner, and images. Additionally, businesses can organize their content in multiple categories with tags to simplify search and optimize SEO.
