Kore.ai is an innovative company that specializes in conversational AI automation. Their platform is driven by automation and aims to help customers and employees through natural, simple, and efficient conversational interactions.
Kore.ai offers enterprise-class conversational AI products, including intelligent virtual assistants that are deployed quickly and securely while providing a contextual conversational experience. Their platform is designed to deliver unmatched contextual intelligence, enabling customers to accelerate their digital transformation journeys.
TLDR
Kore.ai specializes in conversational AI automation to help customers and employees through natural, simple, and efficient interactions. They offer an enterprise-class conversational AI platform that provides secure and contextual digital user experiences via intelligent virtual assistants, process assistants, and conversational digital apps that enhance customers' or employees' interactions.
The platform harnesses the power of automation to offer unmatched contextual intelligence across 30+ digital and voice channels. Kore.ai XO Platform is designed for ease of use by providing sophisticated workflows through a no-code interface to create natural language conversations and extend the platform with integrations like RPA. For the pricing, Kore.ai offers two straightforward pricing models, a pay-by-conversation model, and a $2,000 per month package for enterprise customers with additional features.
Company Overview
Kore.ai is an innovative and forward-thinking company that focuses on automating conversational interactions. They believe that most human-to-machine interactions can be automated, providing significant benefits to customers and employees. Kore.ai specializes in harnessing the power of automation to make interactions simple, natural, and efficient while pushing the boundaries of Natural Language Understanding (NLU).
The company offers a no-code enterprise-class conversational AI platform and products, resulting in secure, contextual, conversational, quick-to-deploy, and digital UX-rich intelligent virtual assistants that enhance customers' or employees' experiences.
With years of experience creating and adopting AI-first virtual assistants for enterprises worldwide, Kore.ai has emerged as a trusted advisor and technology provider to some of the world's biggest companies. The company’s conversational AI product portfolio delivers unmatched contextual intelligence and transforms enterprises by automating delightful customer and employee experiences.
Kore.ai offers an end-to-end, comprehensive AI-powered "no-code" platform that serves as a secure foundation for enterprises to design, build, test, host and deploy AI-rich virtual assistants, process assistants and conversational digital apps seamlessly. This platform can be used across 30+ different digital and voice channels, including cloud call center, banking, healthcare, HR, IT helpdesk, search capabilities, and customer support services. By partnering with leading ISVs, resellers, and global system integrators, Kore.ai helps its customers accelerate their digital transformation journeys, ensuring top and bottom-line improvements.
At Kore.ai, they value innovation, empathy, openness, boldness, unity in diversity, encouragement, and gratitude. They believe the digital future can blend convenience and speed with a personal and human touch, allowing people to communicate with systems and smart machines as they would their friends and colleagues. Kore.ai is committed to advancing the conversation AI industry by delivering accurate, high containment virtual assistant platforms that reduce time-to-market and provide delightful customer and employee experiences.
Kore.ai’s dedicated efforts have not gone unnoticed, having been recognized in various industry reports and assessments as a leader in the conversational AI industry. In January 2022, Kore.ai was named a Leader in the first-ever Gartner Magic Quadrant for Enterprise Conversational AI Platforms, with other notable recognitions from IDC MarketScape, Everest Group, and Celent.
Features
Conversational Builder
User-Friendly, Code-Free Solution
Kore.ai’s Experience Optimization (XO) Platform offers a user-friendly, code-free solution for designing and setting up intricate dialog flows and effortlessly interfacing with your organization’s systems. With the XO Platform, numerous options are available for constructing intents and creating workflows, making it easily accessible for all users.
Streamlining Development with Conversation Designer Tool
The Conversation Designer tool automates the process of generating usable dialogs and enables collaboration with other analysts, streamlining development. This ultimately shortens the amount of time spent on manual coding or the use of third-party tools for developers who prefer to use build software from the ground up. With the AI-powered analysis and recommendation feature, users can easily improve the overall performance of their chatbots or virtual assistants to achieve their organization's objectives faster and more effectively.
Easy Drag-and-Drop Interface
The Kore.ai XO Platform is designed with an interface that allows users to easily drag and drop options in an endless canvas, which empowers business users to build sophisticated virtual Assistant workflows quickly and efficiently. All features, including nodes, are easily accessible to novice and experienced developers to ensure the optimum conversational user experience possible.
Storyboard
Mimic Human-like Conversations with Ease
Create user and Intelligent Virtual Assistant (IVA) experiences that mimic human-like conversations with ease. Empower your business teams to build complex, non-linear, and multimodal conversations without writing any code using the Storyboard feature.
By providing conversational flows that simulate real-life situations, you can expect that the AI-powered bots will serve their intended purpose and keep the conversation flowing naturally. This functionality helps eliminate bot frustrations while dramatically improving user satisfaction.
Automatic Conversion of Conversations into Dialog Tasks
In addition to designing the user experience, the conversation designer automatically converts user-IVA conversations intoexecutable dialog tasks to simplify the development process. The transition from the storyboard into the execution phase ensures that the product team has a seamless understanding of the design and development process.
Intuitive Interface for Complex Conversations
The Kore.ai XO Platform Dialogue Builder provides a distinctive and intuitive interface for constructing intricate, multi-step conversations without the need for coding. It is perfect for both business users and skilled developers, as it offers a wealth of tools and a simple configuration setup.
Intent Discovery
Efficiently Use of Historical Call Transcripts
Make use of historical call transcripts efficiently with the Intent Discovery feature, which will help speed up IVA development by processing previous customer interactions. Identifying topics from chat/call transcripts between users and agents, extracting intents and entities, reviewing conversations and adding intents to the IVA or train existing intents; all aid in creating an exceptional experience for customers.
Digital User Experience
Interactive Components for Customer Engagement
Engage your customers and differentiate your service through proactive updates. Use Digital Views from the Kore.ai XO platform to design interactive components, panels, and widgets to present relevant information to your customers.
Your customers can interact with your virtual assistant either in conversation mode with a text-only interface or get the required information from the widgets.
The interactive AI-powered widgets help businesses provide an innovative and intuitive user experience to customers. A customizable form builder with drag-and-drop components such as dropdowns, labels, tooltips, separators, and more adds to the ease of development and capture user inputs instantly.
Omnichannel Experiences
The Kore.ai XO Platform seamlessly synchronizes information and retains context across all channels, irrespective of your application or device. Providing memorable omnichannel experiences to your customers across 35+ voice and digital channels using a blend of conversational and digital user experience (UX), with information presented in visually stunning components such as forms, charts, and more.
Rich Visual Experience
Proactively interact with your users by building digital views. Create panels for critical tasks and add interactive widgets to display important, relevant and timely information. The Kore.ai XO Platform offers a set of built-in widgets such as headers, lists, charts, and graphs to provide the user with a rich visual experience.
Integrations
Kore.ai XO Platform offers over 75 pre-built integrations and supports open architecture to provide users with a comprehensive integration framework. With the API integration framework, users can push and pull data from commonly used enterprise apps like Salesforce, Zendesk, ServiceNow, and more without the need to write any code. Additionally, the platform offers integrations with external natural language processing, business applications, industry tools, robotic process automation, and more.
Prebuilt Integrations
Kore.ai XO Platform provides users with over 75 pre-built integrations with popular business applications like Salesforce, Zendesk, ServiceNow, and others, reducing the dependency on skilled IT staff and empowering business users to configure IVAs quickly. These low-code integrations come with a full conversation flow, including entities, API integration, and response mapping. The platform also includes prebuilt integrations with popular contact centers systems like Genesys, Nice, Zendesk, and others for a seamless hand-off.
Choose Your Own NLU (CYON)
Kore.ai XO Platform allows users to start using external NLU data within the platform and quickly migrate training, saving a significant amount of time and effort, especially for those who are migrating from a different platform to the Kore.ai XO Platform.
RPA Tools Integration
Kore.ai XO Platform has forged a partnership with popular RPA tools like Ui-Path, Automation Anywhere, BluePrism, and has tested the integration with the latest version of their platforms. Virtual Assistants built on the Kore.ai Experience Optimization Platform can converse with users in natural language and make required API calls with the RPA platforms asynchronously to trigger the RPA jobs.
Request Chaining
Kore.ai XO Platform allows users to execute multiple requests together in a single batch through the process of request chaining. Users can make API calls to web services to initiate tasks and request data, where every executed request extracts and uses values from the previous request. A request chain consists of API requests and pre and post-processors.
Users can use pre-built or custom processors to manipulate data collected in a user session before, during, and after an API request is made to a web service. Furthermore, users can manage input parameters and values from session variables before making an API request and access payload response keys from an API request after making a call.
Authentication Models
Kore.ai XO Platform supports multiple authentication models to validate user identity and access before the assistants can deliver alerts or take actions against integrated systems, including Basic Auth, OAuth v1, OAuth v2, OAuth v2 Password Grant Type, API Key. Users can enable one authentication profile across all assistants and tasks for rapid deployment.
Pricing
Kore.ai offers a simple usage-based pricing model at a per conversation level. For $0.20 per conversation, you can get started with their platform.
If you wish to use pre-built apps, an extra $0.10 per conversation will be charged. For voice automation, the price is $0.04 per minute.
If you are an enterprise customer, advanced support and features are available. These include advanced features like Topic Modeler and Universal VAs designed for enterprises, custom volume-based pricing, and discounts. Monthly request limits are 100,000 with request rate limits of 200 per minute for conversations, while Dialog Builder lets you create up to 200 dialogs and proactively send up to 500 notifications per hour.
Meanwhile, the XO Platform supports all 30+ channels and includes multilingual assistants, multi-engine NLP, standard and advanced machine learning models, and custom testing options.
For those requiring more, Kore.ai offers a $2,000 per month package, which includes multi-channel support, free classroom credits, priority support handling, and access to in-product live chat support. Alternatively, custom pricing by session or per request is available upon contacting their enterprise team.
The first $500 worth of conversations are on the house, thanks to the usage credit added to your new account. Once used up, a convenient account recharge system ensures you won't run out of funds. Kore.ai accepts all major credit cards and PayPal, while support options feature three tiers: Basic, Standard, and Enterprise, with email, phone, and video support available 24/7 under Enterprise support.
FAQ
What is the purpose of adding FAQs to my Knowledge Graph in Kore.ai's tool?
By adding FAQs to your Knowledge Graph, you can improve intent recognition and enhance the performance of your virtual assistant. Mapping FAQs to related ontology terms allows the tool to better understand user inquiries and provide accurate responses.
How do I add FAQs to my Knowledge Graph?
To add FAQs to your Knowledge Graph, follow these steps in the tool:
- Click on the "FAQs" tab in the sidebar
- Click "Create FAQ"
- Enter the question you want to add and any related ontology terms
- Compose a simple or complex response specific to the channel you're using
- Optionally, add extended or alternate responses for lengthier answers or multiple possible responses
- Save your FAQ
Can I add FAQs from an existing source?
Yes, if you have a list of FAQs in one place, you can use the Import or Extract process to add them to your Knowledge Graph. You can also use the Knowledge Graph Generator to convert a FAQ list into a format that can be imported into the tool.
How can I move FAQs between nodes in my Knowledge Graph?
To move FAQs between nodes in your Knowledge Graph, follow these steps:
- Click on the name of the node from which you want to move the FAQ
- Select the checkbox next to the question(s) you want to move
- Drag and drop the question(s) onto the relevant node
- The node will be highlighted and the FAQ will display on the right pane of the node
How do I edit FAQs and responses?
To edit FAQs and responses in the tool, follow these steps:
- Select the relevant term from the nodes hierarchy
- Hover over the question or response to edit it and click the edit icon
- Make any necessary changes to the question or response
- Click "Save" to save your changes
