Zoom IQ is a communication platform that offers a wide range of AI tools and solutions. Founded in 2011, the San Jose-based company provides innovative and intuitive tools for enterprises, small businesses, and individuals.
Their platform boasts a comprehensive omnichannel cloud solution optimized for video, which enables customers to engage with their target audiences and deliver intelligent support with conversational AI. Zoom IQ's solutions help transform client engagement and employee experiences while promoting collaboration among agencies and constituents worldwide.
TLDR
Zoom IQ is a robust communication platform with a variety of AI tools and solutions to meet the needs of enterprises, small businesses, and individuals. Their range of solutions includes Zoom Meetings, Zoom Team Chat, Zoom Phone, Zoom Whiteboard, and Zoom Rooms, which enable virtual collaboration, bring meeting spaces online, and host both virtual and hybrid events. The company offers a comprehensive omnichannel cloud solution optimized for video, promoting engagement with target audiences and delivering intelligent customer support with conversational AI.
They operate around values of collaboration, creativity, humility, and problem-solving, empowering individuals, companies, customers, and teams to do more. Customers can choose from a range of pricing options that cater to businesses of all sizes, making Zoom IQ a trusted and scalable choice for organizations worldwide.
Company Overview
Zoom IQ is a frictionless communications platform that started with video as its foundation. Founded in 2011 and headquartered in San Jose, California, Zoom IQ offers innovative and intuitive solutions for large enterprises, small businesses, and individuals. Their range of AI tools includes everything from Zoom Meetings and Zoom Team Chat to Zoom Phone and Zoom Whiteboard, helping teams to collaborate virtually from anywhere.
They also offer solutions for hosting virtual and hybrid events, as well as solutions to bring meeting spaces online with Zoom Rooms.
Zoom IQ provides a comprehensive omnichannel cloud solution optimized for video, which enables customers to engage with their target audience and deliver intelligent support with conversational AI. Their solutions also help transform client engagement and employee experiences whilst improving collaboration between agencies, ministries, and constituents around the world.
Zoom IQ's unique video platform not only offers 1,500+ apps in the Zoom App Marketplace, but is also an open platform that allows developers to build Zoom apps and integrations. In addition, they offer expert support and services for all design, strategy, implementation, event, and hardware needs. They also provide resources and documentation for developers to evaluate and build with their solutions, as well as expert-led tutorials and industry insights.
Zoom IQ is committed to making communications more secure and frictionless while empowering individuals, companies, customers, and teammates to accomplish more. Their platform is built around the values of collaboration, creativity, humility, and problem-solving, which allows them to move fast, remain flexible, and get results. They are publicly traded on NASDAQ with outstanding customer reviews, making them a trusted, scalable and innovative choice for companies worldwide.
Features
Zoom Meetings
Virtual Collaboration Made Easy
Zoom Meetings is a video conferencing solution that offers a robust set of features to enable effective and efficient virtual collaboration from anywhere in the world. With Zoom Meetings, users can schedule, join, and host meetings with just a few clicks. This tool provides high-quality video and audio, as well as features such as screen sharing, recording, chat, and virtual backgrounds.
Zoom Meetings also offers integration with popular collaboration tools such as Slack, Trello, and Dropbox, simplifying the workflow for users and enabling true virtual collaboration.
Secure and Scalable
Zoom Meetings is built with security as a top priority. With features such as end-to-end encryption, password protection, and waiting rooms, Zoom Meetings ensures that meetings are secure and only attendees with the proper credentials can access them. Additionally, Zoom Meetings is highly scalable, with the ability to support up to 10,000 participants in a single conference call.
This makes it an excellent choice for companies of all sizes, from small startups to multinational corporations.
AI-powered Smart Transcription
Zoom Meetings also features AI-powered smart transcription, which automatically generates transcripts of audio and video recordings. The transcripts are searchable, making it easy for users to find specific information within the recordings.
This feature is especially useful for users who need to review meeting notes or share information with others who were unable to attend the meeting. The smart transcription feature can also be used to generate minutes of the meeting, making it an excellent tool for record-keeping and archiving purposes.
Zoom Rooms
Online Meeting Rooms
Zoom Rooms is a solution for bringing meeting spaces online. With Zoom Rooms, users can turn any room into a video conferencing room with minimal setup and configuration. This tool offers a range of hardware options, from standard webcams to large-format touchscreens, allowing users to create a custom solution that meets their specific needs.
Zoom Rooms also offers an intuitive user interface, making it easy for users to start and join meetings.
Enhanced Collaboration
Zoom Rooms provides features such as wireless content sharing, which enables users to share their screens from any device to the shared display with just a few clicks. The tool also offers whiteboard functionality, allowing users to collaborate on documents and drawings in real-time. This feature is especially useful for teams that need to work together on visual projects such as design, architecture, or engineering.
Smart Meeting Analytics
Zoom Rooms offers smart meeting analytics to help users track and analyze their meetings' performance. The analytics dashboard provides valuable insights into meeting room utilization, participant engagement, and device health. This feature is especially helpful for companies that need to track their meeting room usage and optimize their space for maximum efficiency.
Zoom Phone
Complete Phone System
Zoom Phone is a cloud phone system that offers a complete set of features for businesses of all sizes. With Zoom Phone, users can make and receive calls from anywhere, using their desktop or mobile devices. Zoom Phone offers all the standard calling features such as call forwarding, voicemail, and caller ID, as well as more advanced features such as call recording, call queuing, and call routing.
This tool can also integrate with popular CRM tools such as Salesforce, enabling effective customer communication.
Seamless Call Transitions
Zoom Phone provides seamless call transitions, allowing users to switch between devices without interruption. For example, users can start a call on their desktop and seamlessly transition to their mobile device without dropping the call. This feature is especially helpful for users who are constantly on the move and need to switch devices frequently.
AI-powered Call Analytics
Zoom Phone offers AI-powered call analytics, providing valuable insights into call volume, call duration, and call quality. This feature is especially useful for companies that need to track their phone system usage and optimize their workflows for maximum efficiency.
Zoom Team Chat
Real-time Collaboration
Zoom Team Chat is a messaging platform that offers real-time collaboration features such as instant chat and file sharing. The platform integrates with other Zoom tools such as Zoom Meetings and Zoom Phone, enabling seamless communication across multiple channels. Zoom Team Chat is highly customizable, allowing users to create custom channels for specific projects or topics.
Smart Notifications
Zoom Team Chat provides smart notifications to ensure that users never miss an important message. Users can choose to receive desktop or mobile notifications for specific channels or conversations, ensuring that they are always up-to-date on the latest developments. This feature is especially useful for teams that need to stay informed and up-to-date on project status.
Secure Messaging
Zoom Team Chat is built with security as a top priority. The platform provides end-to-end encryption, ensuring that all messages are secure and only accessible to the intended recipients. Additionally, Zoom Team Chat offers advanced features such as data retention policies and eDiscovery, making it an ideal tool for companies that need to comply with data privacy regulations.
Zoom Whiteboard
Virtual Whiteboarding
Zoom Whiteboard is a virtual whiteboarding tool that allows users to collaborate on whiteboard projects in real-time. With Zoom Whiteboard, users can draw, annotate, and collaborate on shared documents, making it an excellent tool for brainstorming and ideation. The tool offers a range of drawing tools, from freehand drawing to shape recognition, enabling users to create professional-looking diagrams and sketches.
Easy Collaboration
Zoom Whiteboard makes collaboration easy by providing real-time updates and instant sharing. Users can collaborate on whiteboard projects with team members in different locations, simplifying the workflow and enabling true virtual collaboration. Additionally, Zoom Whiteboard integrates with other Zoom tools such as Zoom Meetings and Zoom Team Chat, making it easy to share whiteboard projects with team members across the organization.
Smart Storage and Sharing
Zoom Whiteboard provides smart storage and sharing features, enabling users to easily store and share their whiteboard projects. Users can save whiteboard projects to their device or cloud storage such as Google Drive or Dropbox, making it easy to access the projects from anywhere. Additionally, users can share whiteboard projects with team members via email, link, or other collaboration tools such as Slack or Trello.
Pricing
Zoom IQ offers a range of pricing options for its collaboration tools.
For individuals, the basic plan is free, with unlimited 1-on-1 meetings, 40-minute limit on group meetings, and features such as virtual backgrounds, screen sharing, and recording. The Pro plan starts at $14.99/month/host, and includes all basic features plus up to 24-hour meeting duration, user management, reporting, and custom branding options.
The Business plan starts at $19.99/month/host, with additional features such as dedicated phone support, company branding, and extra storage. The Enterprise plan is customized for larger organizations and includes advanced security features, dedicated customer success manager, and unlimited cloud storage. Prices are based on an annual subscription.
For teams, Zoom IQ offers the Zoom Rooms solution for video conferencing and collaboration in physical meeting spaces. Prices start at $49/month/room with a minimum of 10 rooms, and include hardware options such as cameras, displays, and speakers.
The Conference Room Connector allows existing systems such as Polycom and Cisco to connect to Zoom Meetings, with pricing starting at $49/month/host. Zoom Events is a solution for hosting impactful virtual and hybrid events, with prices starting at $400/month.
OnZoom is a marketplace for hosting and attending virtual experiences, with a sliding scale pricing based on ticket sales revenue.
Zoom IQ also offers an omnichannel cloud solution for engaging customers with Zoom Contact Center, with pricing starting at $150/month/agent. For developers, the Zoom App Marketplace provides access to over 1,500 apps and integrations, with resources and documentation for building on Zoom’s platform using APIs, Webhooks, and SDKs. Zoom Partner Programs offer sales and service partnerships for businesses looking to offer Zoom’s communications platform to their clients.
For expert support and services, Zoom IQ offers consulting, technical delivery, dedicated customer support, and online event management options. Hardware subscription plans and custom encryption key options are also available for protecting certain data at rest. Prices vary based on the specific services needed.
Overall, Zoom IQ offers a range of pricing options for businesses and individuals looking for collaboration tools and video conferencing solutions. With plans starting at free for basic features, and options for larger organizations and developers, Zoom IQ aims to provide flexible and customizable solutions for all.
FAQ
What AI tools does Zoom IQ offer?
Zoom IQ offers a range of AI tools including Zoom Meetings, Zoom Team Chat, Zoom Phone, Zoom Whiteboard, and Zoom Rooms. These tools enable teams to collaborate virtually from anywhere, bring meeting spaces online, and host virtual and hybrid events. Zoom IQ's unique video platform offers over 1,500 apps on the Zoom App Marketplace and is an open platform that allows developers to build Zoom apps and integrations.
How does Zoom IQ help improve client engagement and employee experiences?
Zoom IQ's omnichannel cloud solution is optimized for video, which enables customers to engage with their target audience and deliver intelligent support with conversational AI. Their solutions also help transform client engagement and employee experiences whilst improving collaboration between agencies, ministries, and constituents around the world.
What kind of support and services does Zoom IQ provide?
Zoom IQ offers expert support and services for all design, strategy, implementation, event, and hardware needs. They also provide resources and documentation for developers to evaluate and build with their solutions, as well as expert-led tutorials and industry insights. It's worth noting that Zoom IQ is committed to making communications more secure and frictionless while empowering individuals, companies, customers, and teammates to accomplish more.
What values does Zoom IQ operate around?
Zoom IQ's platform is built around the values of collaboration, creativity, humility, and problem-solving, which allows them to move fast, remain flexible, and get results. They are committed to making communications more secure and frictionless while empowering individuals, companies, customers, and teammates to accomplish more.
Is Zoom IQ a trusted company?
Yes, Zoom IQ is a publicly traded company on NASDAQ, with outstanding customer reviews, making them a trusted, scalable, and innovative choice for companies worldwide.
