KNO is an AI company that uses Generative AI to augment human ingenuity and productivity. The company offers a conversational platform, which is managed by SaaS firms, that delivers quick and precise self-help and reduces the number of queries by 2X. The company's Generative AI technology complements human productivity tools by summarizing and answering inquiries while maintaining efficiency.
The AI system serves as a "smart friend" to sales and support personnel and reduces the teaching hours and burdens for lecturers through e-learning. KNO aspires to pioneer in Generative AI technologies and empower human complementarity in AI.
TLDR
KNO is an AI company that uses Generative AI technology to improve efficiency and productivity. The company offers a conversational platform for SaaS firms that delivers quick self-help and reduces the number of queries by 2X, serving as a "smart friend" to sales and support personnel.
The Generative AI technology complements human productivity tools and provides e-learning assistants to reduce the teaching hours and burden for lecturers. KNO's AI system is user-centric, providing customizable self-help solutions that empower users to work at their pace without any limitations. The AI company aspires to pioneer in Generative AI technologies and empower humans by shifting the belief from AI replacing humans to AI complementing them.
Company Overview
KNO is an AI company that believes in augmenting human ingenuity to increase productivity with the use of Generative AI. This technology can perform tasks and answer questions while ensuring efficiency and minimal distraction. KNO's focus is on developing Generative AI to complement productivity tools in digitally native settings.
The company offers a conversational platform, which is managed and deployed by SaaS firms, and offers quick and precise self-help and reduces agent queries. The technology can also be a "smart friend" to sales and support personnel to provide responses to customer inquiries.
The company further enhances e-learning by providing a conversational, "ask-anything" assistant, reducing teaching hours and burden. KNO aspires to empower humans with the superpower of Generative AI and shift the belief from AI replacing humans to AI complementing them.
Recent studies suggest that 70% to 80% of SaaS users prefer self-help over assisted help. Unfortunately, less than 50% of digitally native companies using self-help tools report any savings because self-help is not delivered correctly by traditional tools. KNO has developed a conversational, self-service technology that answers queries in seconds and defers agent roles, reducing the number of queries by 2X.
It can engage in fulfilling instructions based on user input, such as scheduling callbacks, setting up meetings, drafting reports and sending emails. KNO's conversational technology improves sales and support agent experience by providing them with crucial information to proffer to customers. Teams can rely on KNO's technology, which can deliver answers instantly without human effort, making it suitable for high volume environments that need quick and precise responses.
KNO's Generative AI technology and conversational platform make SaaS firms more efficient and productive. The technology is perfect for digitally native platforms that receive high user traffic volumes and face operational constraints. KNO intends to pioneer in Generative AI technologies and AI empowering human complementarity.
The company is committed to building a future that enhances SaaS product enablement and reduces operational pressing needs. With the use of the Alltius platform, KNO is indeed building the future of SaaS product deployment and enablement with their AI-powered conversational platform.
Features
Generative AI Technology
Efficient and Effective Performance
KNO's Generative AI technology is designed to perform tasks and answer inquiries with minimal distraction while ensuring efficiency. Unlike traditional AI tools that have limitations, KNO's Generative AI provides quick self-help, reducing query time and ensuring that queries are resolved fast. This technology, when deployed in digitally native settings, ensures increased productivity and eliminates operational constraints.
Complementary Tool for Human Productivity
KNO's Generative AI technology is designed to complement human productivity tools. The technology can fulfill user instructions based on their inserted data such as scheduling callbacks, setting up meetings, drafting reports, and sending emails. By using the Generative AI technology, users can enjoy more autonomy, work flexibility, and have an easy time instructing AI-based systems.
E-learning Assistant
KNO's Generative AI technology is an ideal "ask-anything" assistant that can help reduce teaching hours and burdens for lecturers. The AI system provides precise self-help that addresses the needs of students in real-time, thus ensuring that learning is efficient and effective. KNO's Generative AI technology can help students with a personalized approach while minimizing the frequency of human intervention required, empowering students to learn at their pace.
Conversational Platform
Efficient Self-help Tool
KNO's conversational platform is a managed system deployed by SaaS firms to deliver quick and precise self-help while reducing agent queries. Recent studies suggest that 70-80% of SaaS users prefer self-help over assisted help, and KNO's conversational platform is designed to meet these demands. The conversational platform answers user queries in seconds and defers agent roles, making it an efficient self-help tool.
The conversational platform can fulfill instructions based on the user's data, such as scheduling callbacks, setting up meetings, drafting reports, and sending emails.
Innovative Support and Sales Tool
KNO's conversational platform is designed to be a "smart friend" to sales and support personnel, providing responses to customer inquiries. The conversational platform provides crucial information to support teams, allowing them to proffer effective solutions to customers. With this tool, sales and support teams can rely on a technology that delivers quick, efficient and precise responses, enabling high-volume environments to work with ease.
Versatile Collaborative Tool
KNO's conversational platform can be a versatile collaborative tool when deployed in collaborative environments. The platform can bridge the information gap between project teams, providing crucial feedback to enable teams to work on specific tasks. Additionally, the versatile platform can facilitate faster and more efficient decision-making processes, empowering teams to work autonomously and achieve their goals.
AI Complementing Human Productivity
SaaS Optimization
KNO's Generative AI technology and conversational platform make SaaS firms more efficient and productive. The technology is ideal for digitally native platforms that receive high user traffic volumes and face operational constraints. Deploying KNO's technology increases productivity, improves customer satisfaction, and ensures that SaaS firms save up to 2X of agent queries whilst being given quick and precise solutions.
User-centric AI Interface
KNO's AI system is designed to be user-centric, providing an interface that empowers users to work with ease. The AI interface is easy to use, making it an ideal tool for users with limited technological know-how.
Additionally, the AI interface can fulfill user instructions based on data inserted by the user, either via voice command or text. This user-centric AI interface changes the narrative in AI from AI replacing humans to AI complementing humans and serves as a perfect tool for high volume environments.
Pioneering in Generative AI Technologies
KNO is committed to being at the forefront of Generative AI technologies and empowering human complementarity in AI. The company is focused on building a future that enhances SaaS product enablement, reduces operational pressing needs, and empowers employees to work with more autonomy. Using the Alltius platform, KNO is building the future of SaaS product deployment and enablement with their AI-powered conversational platform.
Efficient Customer Support
Efficient Ticket Resolution
KNO's technology is designed to deliver quick and precise self-help, which reduces the number of incoming queries. With quick and precise self-help, KNO technology ensures efficient and effective ticket resolution. The high levels of efficiency provide users with quick solutions, enabling tasks to be completed without any major interruptions, and saving time.
Customizable Self-Help Solution
With KNO's technology, users have a customizable self-help solution that can be tailored to specific needs. The tool can fulfill specific instructions based on user data, such as scheduling callbacks, setting up meetings, drafting reports, and sending emails. With a customizable self-help solution, users are empowered to work at their pace and without any difficulties.
Real-time Support 24/7
KNO's real-time support system ensures that users can access self-help in real-time whenever they require it. The 24/7 support system guarantees that users can have quick and precise solutions at any given time. The real-time support system empowers users to work with maximum flexibility and autonomy, providing support without any limitations.
Integrations
KNO's tool offers multiple integrations to create a seamless experience for users. Here are the following integrations:
Various Sources
KNO and its various avatars can learn from a range of source types, from publicly available knowledge to hidden knowledge troves in your organization. This means that users can coach their assistants on a source by simply switching the toggles on. As a result, the assistant can answer questions based on new knowledge.
Additionally, users can refresh their sources at a frequency of choice, ensuring that no answer is stale.
Voting System
KNO's voting system allows users to cast votes on KNO's ability to answer questions, which helps the tool fine-tune its underlying models on the go. This feature is essential to ensure that KNO's responses match users' expectations, resulting in a high level of accuracy and satisfaction.
Dedicated Branded Workspaces
KNO's dedicated branded workspaces allow users to invite colleagues, assign roles, and test and fine-tune assistants. This feature ensures that all team members can collaborate effectively, eliminating confusion and overlapping. Additionally, this feature allows managers to monitor the performance of their team members and assign tasks as needed.
Centralized Management
KNO's centralized management feature lets users manage channels from one dashboard. This eliminates the need to switch back and forth between various channels, resulting in more efficient and streamlined workflows. Additionally, users can view channel-wise quality, conversation volumes, thematic insights, and engagement in one place, enabling them to make data-driven decisions and improve performance.
Conversational Platform
Alltius, the company behind KNO's tool, is building the future of SaaS product enablement with an AI-powered conversational platform. This integration turns traditional knowledge management into an interactive and engaging experience, ensuring that users can learn from and share knowledge with ease. The conversational platform feature is especially helpful for teams that have diverse knowledge-sharing needs, empowering them to solve problems quickly, effectively, and collaboratively.
FAQ
What is KNO?
KNO is an AI-powered learning coach developed by Alltius Inc. that provides immediate solutions to your queries, offers foundational learning materials and delivers knowledge in small conversations tailored to your pace and personality. It connects to expert groups within your company to share tribal knowledge, offers revisions through short quizzes, and ensures workplace learning is fast, relevant, and easy to access.
What topics are available on KNO?
KNO is starting out with three tutorials: Fundamentals of Artificial Intelligence (AI), Inside sales, and Effective communications for remote teams. However, it is possible to add more topics according to your organization's needs.
The platform also integrates with leading LMS platforms like SAP SuccessFactors, Oracle, and Canvas, and can connect with content providers like LinkedIn learning and Udemy for Business. You can inquire about the enterprise plan to make all of your organization-specific content available via KNO.
How does KNO customize learning?
Once you show interest in a particular topic, KNO automatically adjusts its difficulty based on your profile and capabilities. It recommends topics based on your queries and connects you to colleagues, experts, and professional communities within your organization to solve your problems. KNO brings courses from professors and industry veterans alike, with top-notch learning materials and real-world projects to help you build street credibility.
How does KNO work?
KNO works by delivering learning materials, quizzes, and projects in an interactive format via tools such as Teams or Slack. Its friendly coach nudges you to revise with short quizzes and introduces you to the next topics as you master the concepts. Life happens, but KNO is accessible 24/7, and it ensures that you learn at your own pace.
What makes KNO different from other workplace learning platforms?
KNO is different from other workplace learning platforms because it facilitates learning at the employees' pace, enhances adoption, engagement, and retention, and ensures that courses are learned when you need them and can be applied to your problem at hand. Once you complete a course, it is yours to look up whenever you need to again.
KNO is also designed to connect to the hive mind in solving your problems by integrating with expert groups within your company to share tribal knowledge your team knows best.
