Inbenta

Introduction Inbenta is a Neuro-Symbolic AI chatbot platform that offers a 4-in-1 solution that assists businesses in creating engaging and memorable conversational experiences with their customers. The platform's four modules, search, chat, knowledge, and voice solutions, provide accurate, contextual answers to complex questions across all channels, guiding customers through their journey and increasing engagement with the brand. The platform helps CX leaders to connect with and enhance their UX while reducing support costs, freeing up agents to focus on more complicated issues. Inbenta's AI chatbot is powered by the company's Neuro-S

Company Overview

Inbenta is a Neuro-Symbolic AI 4-in-1 platform that helps businesses build memorable conversational experiences. This platform offers solutions that power interactions with customers and employees, always providing accurate answers to the most complex questions.

Inbenta's ultimate conversational experience is offered 24/7 across all channels and is achieved through its four modules that include search, chat, knowledge, and voice solutions. As a result, customers are guided throughout their journey, increasing engagement, and improving their experiences with the brand.

The platform allows CX leaders to connect and enhance their UX, providing accurate interactions from day one. It provides a chatbot solution that makes it easy for customers to access information, reducing support costs.

In addition, the knowledge solution helps users find the information they need quickly, while the Livechat and case management solution allows responsive agents to chat with customers. Moreover, Inbenta offers its clients a seamless search experience with its internal Semantic Search engine, with support for multiple languages, fewer incoming requests, and a higher correct answer rate.

For businesses who want to eliminate low-value queries, Inbenta provides a customer-facing chatbot that takes care of frequently asked questions. The Knowledge Management tool helps reduce average handling times and frees up agents to focus on more complicated issues, enhancing the workflow of customer-facing teams. Companies can access industry-specific knowledge base content and benefit from Inbenta’s pre-packaged solutions, which include eCommerce, travel, and banking.

Inbenta's platform promises stress-free, more productive agents at a lower cost. Its powerful dashboard and analytics enable businesses to access customer feedback, discover customer pain points and make necessary changes to simplify their journey. The solution also allows businesses to build truly customizable experiences, and it integrates seamlessly with existing tools such as Zendesk, Salesforce, and Shopify through SDK, API, SaaS, or On-Premise models.

Inbenta Holdings Inc. has been continuously optimizing its NLP engine, Neuro-Symbolic AI, and Lexicon, with 15-years of R&D.

The platform allows knowledge base management and dialog flow creation with no technical skills required. Inbenta has large teams of language and tech specialists available for businesses to build more custom experiences as per specific needs.

Join Inbenta and Conversation Design Institute to discuss building a good conversational flow with bots and tips for creating conversational bots. Inbenta's NLP-powered Chatbot solution is also currently deployed through a mobile app on Whatsapp messenger, catering to the 1.5 billion users of this app globally.

Features

Neuro-Symbolic AI 4-in-1 Platform

Predictive Conversational AI

Inbenta's Neuro-Symbolic AI Platform combines both symbolic reasoning and machine learning techniques to provide the most accurate answers fast. Its predictive conversational AI functionality ensures that users get accurate responses to complex queries that did not exist in the knowledge base before.

As a result, businesses can reduce customer support costs and increase customer satisfaction at the same time.

Search Solution with Semantic Search Engine

Inbenta's search solution uses an internal Semantic Search engine that supports multiple languages, achieving fewer incoming requests and a higher correct answer rate. The solution can access and manage any kind of content type and provide an optimized search experience with complete control over their results.

Chatbot Functionality

Inbenta's AI Chatbot solution is easy to use for customers and provides instant responses to their queries. It can reduce enterprise support costs by up to 30%, allowing agents to focus on more complicated cases. The Chatbot solution works with popular messaging platforms and can integrate into your website or application via a simple API integration.

Knowledge Solution

Industry-Specific Pre-Packaged Solutions

Inbenta provides industry-specific knowledge base content and pre-packaged solutions that include eCommerce, travel, and banking. These solutions are flexible and can be adapted to suit specific needs. The knowledge solution helps users find the information they need quickly and can reduce average handling times, freeing up agents to focus on more complicated cases, enhancing the workflow of customer-facing teams.

Intuitive Knowledge Management

Inbenta's Knowledge Management tool allows businesses to create and manage their knowledge base to be intuitive and accessible to support staff or customers. This eliminates low-value queries and allows quick access to responses for high-value queries. Customers are encouraged to self-serve their needs, and customer-facing teams can focus on more complicated cases with the help of Inbenta's powerful AI.

Cognitive Search and Recommendation

Inbenta offers a Cognitive Search and Recommendation feature that provides relevant search results for customer queries. It makes use of machine learning algorithms to analyze user behavior and predict which items they are most likely to find of interest. Customers get the right answers faster and become more loyal to the business as a result.

Voice Solution

Voice-Enabled Chatbots

Inbenta provides voice-enabled chatbots that allow customers to interact through voice instead of typing. It can help customers complete tasks faster and with less effort, leading to a better customer experience. With Inbenta's voice-enabled chatbots, companies can enable a natural language voice interface to their applications, making their product unique and accessible to a wider audience.

Speech-to-Text Transcription

Inbenta's voice solution uses automatic speech recognition (ASR) to provide a high level of accuracy in speech-to-text transcription. It is capable of supporting over 60 languages and dialects, making it accessible to a wide range of users globally. This feature provides customers with multiple ways to interact with the chatbot and reduces support costs.

Voice Analytics and Reports

Inbenta's Voice Analytics and Reports allow businesses to collect, analyze, and generate reports on voice usage. This provides insights into how customers are using the voice-enabled interface, leading to more informed decision-making. Voice analytics and reports allow businesses to track and evaluate customer behavior effectively, providing an opportunity to improve the customer experience.

Livechat and Case Management Solution

Seamless Integration with Existing Tools

Inbenta's Livechat and Case Management Solution integrates seamlessly with existing tools such as Zendesk, Salesforce, and Shopify using SDK, API, SaaS, or On-Premise models. This saves time for businesses as they do not have to switch between tools to get their work done. As a result, customer interactions become smoother and more streamlined, leading to an enhanced customer experience.

Real-Time Productivity Metrics

Inbenta's Livechat and Case Management Solution offers a powerful dashboard and analytics that give businesses access to customer feedback, discovering customer pain points, and making necessary changes to simplify their journey. Its real-time productivity metrics allow for organizations to improve their customer support workflows and efficiency by leveraging pre-configured reports that identify agent performance, most used channels, and ticket type metrics.

Supervisor Mode

Inbenta's Supervisor Mode allows for effective case management by allowing supervisors to take control of all customer-chats or call center activities, monitor them in real-time, and provide guidance whenever needed. Supervisors can ensure that customers receive the best possible help, and agents can gain access to advice or support from senior personnel whenever needed resulting in a faster, high-quality resolution of customer queries.

Integrations

Inbenta understands that building a well-functioning, successful conversational AI project requires integrations with other systems. Inbenta offers a catalog of third-party integrations to help customers add additional capabilities to their projects, such as chatbots, live chat and ticketing, help sites, search, and more.

Inbenta AppHub

Inbenta AppHub is a one-stop portal marketplace where prospects and customers can discover, try, and install integrations to bring their conversational AI and customer interaction projects to a whole new level. By accessing an individual app, customers can click on:

• A brief description of the integration
• The app details webpage link
• The “Try now” to see how the integration will work
• The “Install” button

Module Integrations

Inbenta offers four modules: Chatbot, Knowledge, Messenger, and Search. To make it easy for customers to find the available integrations for each one of Inbenta’s platform modules, they implemented a filtering system. By selecting the module of their choice, customers can see the available integrations.

Filtering System

In case customers are looking for something highly specific, Inbenta has built a series of filters that allow customers to narrow down integrations according to the app type. These include eCommerce integrations, connection with messaging channels like Teams, Telegram, Slack, Whatsapp, Facebook Messenger, Instagram, and more, content sources like Zendesk or Salesforce, and integrations to build voice bots and smart IVRs.

Pre-Packaged Solutions

Inbenta’s team is putting the final touches on a set of pre-packaged industry and cross-industry solutions that will help customers build conversational AI projects faster, with less effort, and with as many functionalities as possible, taking into account almost all possible scenarios. Each one of these pre-packaged solutions includes:

• A complete workflow diagram of the conversational AI solution
• Implementation support from Inbenta’s team of conversational AI experts
• Templates and conversational Q&As that help customers get started easily
• Access to Inbenta’s platform with unlimited user accounts for 30 days

Custom Integrations

At Inbenta, they keep improving and expanding functionalities by integrating with more and more platforms every day to serve all current and future customer needs. If a customer doesn’t find what they need, they can reach out to Inbenta’s team to discuss their project and find the right solution or a new integration to set them up for success.

Pricing

Inbenta provides flexible pricing plans for their Conversational AI Platform, tailored to your specific business needs. You can choose from various plans, depending on the number of use cases and connections to different applications you require. With Inbenta, you can also try their platform for free for 14 days before making a commitment.

But why choose Inbenta over other Conversational AI platforms? Inbenta uses a unique approach that requires no training to achieve impressive results and boasts a correct answer rate of over 90%. This is achieved through their unique AI technology mix and advanced machine learning, providing accurate and contextual answers to customer inquiries.

Inbenta's platform has already processed over 20 million support tickets and requires only a few hours of data training, resulting in significant time and cost savings for your business.

Inbenta's pricing plans are tailored to your business needs and include a variety of features, such as different languages available, integration with your existing applications and platforms, and dedicated support. To find the right plan for your Conversational AI project and to answer all your questions regarding pricing, reach out to Inbenta's team for assistance.

Overall, Inbenta's Conversational AI Platform offers a unique and effective solution for businesses of all sizes. Their pricing plans are competitive and provide excellent value for the features and benefits included.

FAQ

What is Inbenta and what services does it offer?

Inbenta is an innovative AI chatbot tool that offers businesses automated, personalized customer support across their channels. With Inbenta, businesses can easily communicate with their customers and provide instant answers seamlessly, thereby cutting handling costs and improving customer satisfaction. In addition, Inbenta’s technology is available in over 35 languages to help businesses better understand customers in their preferred language, and it has a unique kind of AI at its core that combines Symbolic AI and NLP technology with Inbenta Lexicon database.

How does Inbenta work?

Inbenta combines Symbolic AI and NLP technology with Inbenta Lexicon database to detect intent and context to provide customers with precise answers to their queries. In addition, Inbenta can connect with a long catalog of third-party platforms and software to help businesses automate transactions and reduce costs while improving customer satisfaction. With Inbenta’s intuitive Workspace, businesses can easily populate their chatbot with content, customize conversation paths, test behaviors, and fine-tune conversations to better engage with customers.

What are the benefits of using Inbenta?

Using Inbenta’s AI chatbot provides businesses with several benefits, including:

• 24/7 instant help to customers, thereby improving customer satisfaction.
• Automated, personalized support to customers and employees around the clock, cutting support and handling costs.
• First layer of automated assistance to help businesses supercharge sales and get more leads while gathering valuable customer data.
• A unique type of AI at its core that combines Symbolic AI and NLP technology with Inbenta Lexicon database to detect intent and context with precision.
• Ability to connect with a long catalog of third-party platforms and software to help automate transactions and reduce costs while improving customer satisfaction.

How accurate is Inbenta’s AI chatbot in providing answers to customer queries?

Inbenta’s AI chatbot is designed to provide customers with accurate and precise answers to their queries. With a unique combination of Symbolic AI and NLP technology and Inbenta Lexicon database, Inbenta’s chatbot can detect context and intent to provide customers with the most relevant and personalized answers possible. The use of this technology helps Inbenta outperform many other chatbot solutions in recognizing and addressing customer queries correctly.

What technical resources does Inbenta offer to help businesses integrate its AI chatbot into their website or ecommerce platform?

Inbenta provides businesses with technical resources such as a chatbot datasheet with advanced features, integrations, and technical details of the module in-depth, including:

• A user-friendly screen to populate chatbot with content
• Dashboards to monitor chatbot performance
• A visual dialog manager to customize conversation paths
• Testing tools to emulate chatbot behavior
• Linguistic tools to fine-tune conversations

With easy integration requiring just a few lines of JavaScript code, businesses can easily integrate Inbenta’s AI chatbot into their website or ecommerce platform.

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