Growparabolic is a game-changing AI tool that aims to revolutionize customer support by providing personalized and efficient solutions. The tool automates responses to frequently asked questions and adapts to businesses' support needs, leading to better and faster customer support.
It is trained on your support data and can be integrated with your existing ticketing software for a seamless workflow. Moreover, Growparabolic helps businesses optimize sales, reduce support ticket volumes, and cut down on the time spent managing support.
Additionally, it provides valuable insights through customer-specific data integration into internal databases, Segment, Snowflake and more.
TLDR
Growparabolic is an innovative AI tool that automates customer support by providing personalized and efficient responses to frequently asked questions. It adapts to your business's support needs, optimizes sales, reduces support ticket volumes and provides valuable insights through customer-specific data integration. The tool can be integrated with your existing ticketing software and offers flexible pricing plans.
Growparabolic's AI tool differentiates itself from other conversational AI tools by leveraging the latest breakthroughs in AI, resulting in unprecedented accuracy rates. Customer data is secure with the tool and signing up for a demo is hassle-free.
Company Overview
Growparabolic is an innovative AI tool designed to help businesses improve their customer support by automating responses to commonly asked questions. With a mission to never answer the same question twice, this tool is trained on your support data and embedded within your existing ticketing software like Intercom, Zendesk, Helpscout, etc for seamless integration. With Growparabolic, your agents can verify responses before sending, ensuring complete accuracy, and relevance to the customer's query.
This AI tool adapts to your business's support needs and improves after every rejected draft, meaning it offers personalized responses over time. Its methodology of training requires only one match in a past conversation or knowledge base to suggest a fitting response, including RAQs (Rarely asked questions), making all conversation threads natural and coherent. As customer conversations progress, the tool navigates multiple back-and-forths without losing track or context of the initial query.
Growparabolic also helps to unlock support as a sales channel by appending relevant upsells/cross-sells based on the customer's pain-point. This results in an efficient way to optimize sales, reduce support ticket volumes, cut down on time spent managing support, and ultimately provides better and faster customer support. Additionally, the tool can automatically tag and triage incoming questions to the appropriate category such as payments or memberships are made, ensuring that the right department deals with specific issues.
As a bonus, Growparabolic hooks into your customer-specific data, including internal databases, Segment, Snowflake, etc., providing in-depth insights that can help make informed business decisions. Provided by Parabolic Intel Corp under strict copyright protections, this AI tool is designed to take your business's customer support performance, making it almost 100% efficient.
Features
Automated Responses
Seamless Integration
Growparabolic can be embedded within your existing ticketing software like Intercom, Zendesk, and Helpscout, allowing for seamless integration into your customer support workflow. This makes it easy to set up and start using right away so that your business can improve support efficiency.
RAQs Responses
With Growparabolic's AI tool, you don't need to have a comprehensive knowledge base to automate customer support. The tool only requires one match in a past conversation or knowledge base to suggest a fitting response, including Rarely asked questions (RAQs). As a result, all conversation threads are natural and coherent.
Growparabolic saves you the effort of having to train the system and automates responses that are as accurate and relevant as if your most experienced customer service representative helped your client.
Personalized Responses
Growparabolic's AI tool adapts to your business's support needs and improves after every rejected draft, meaning it offers personalized responses over time. Your customers will feel like they're talking with someone who knows them and understands their situations.
This results in better and faster customer support, as the personalization of responses makes the service experienced more welcoming, friendly, and attentive to the customer's needs.
Sales Optimization and Ticket Reduction
Upsells and Cross-sells
Growparabolic is not just an AI tool to help with customer support - it also helps to unlock support as a sales channel by appending relevant upsells/cross-sells based on the customer's pain-point. This results in sales optimization, reduces support ticket volumes, and ultimately provides better and faster customer support. The tool provides accurate recommendations and automates the process, freeing valuable time that your agents can allocate to complex cases that require more human intervention.
Auto-categorization
The tool can automatically tag and triage incoming questions to the appropriate department such as payments or memberships, ensuring that the right department deals with specific issues. This accuracy of category tagging will allow agents to spend less time finding the appropriate department and allocating the support ticket correctly.
Multiple Back-and-Forths
As customer conversations progress, Growparabolic's AI tool navigates multiple back-and-forths without losing track or context of the initial query. This means that the tool is able to keep the conversation flowing seamlessly, reducing the friction between the customer and the support team, and increasing efficiency even in long or complex procedures.
Insightful Reporting and Analytics
Customer-Specific Data Integration
Growparabolic hooks into your customer-specific data, including internal databases, Segment, Snowflake, etc., providing in-depth insights that can help make informed business decisions. This data can be further analyzed and used to improve internal procedures or to fine-tune your client retention and acquisition strategies.
Intelligent Question Base
The intelligent question base provides insights into the most common customer inquiries, generating better answers each time a customer interacts with the system. Furthermore, the tool can identify and collect necessary information and feedback making it easier to detect issues in the support channels, as well as to notice patterns in the inquiries to improve the quality of customer service as a whole.
Human-in-the-Loop
Growparabolic also offers human-in-the-loop features, meaning that your agents can verify responses before sending them to customers, ensuring complete accuracy and relevance to the customer's query. This option provides an additional safety measure to guarantee the quality of the responses, and it also enables your agents to input their knowledge base into the system, further enhancing the AI's capabilities with information that the system is not adept at handling.
Easy Implementation and Scalability
Streamlined Setup
With streamlined, hassle-free setup and integration, Growparabolic is designed to immediately start easing your customer support team's workload. The system can be up and running in minutes without requiring advanced technical knowledge or lengthy installation processes.
Adaptable to Any Sized Business
Growparabolic is designed to support businesses of all sizes, from startups to larger enterprises. Parabolic trains itself to improve after every rejected draft, so you can expect the tool's job to get easier over time, regardless of the scaling. Its efficient and personalized approach frees up time for support teams and can generate new opportunities as a sales channel, regardless of the size of your business.
Flexible Pricing Plans
Growparabolic offers flexible pricing plans that cater to your unique business situation. You can choose from monthly, annual and custom plans to suit your needs. This means you can optimize cost and efficiency within your budget, and as your business grows, increase the plan capability accordingly.
Integrations
Growparabolic's AI tool can be seamlessly integrated into various customer support platforms for a tailored and optimized experience. Its accuracy rates surpass those of other tools that rely solely on keyword matching.
Email Integration
Email us at [email protected] for a free demo of a custom AI model trained on your data to answer your customer's questions. For this integration, we only require your knowledge base of FAQs and/or historical customer support tickets. The more extensive your training data is, the better we can fine-tune your AI model.
Customer Support Tool Integrations
Growparabolic can plug into your Zendesk, Intercom, Discord, Slack, Jira, or any customer support tool used to process customer queries. With active integration development, the tool ensures that the customer support platform you use will be a viable integration option currently or in the future. Hence, your customer support team can use the tool within these platforms to increase support efficiency and automate time-consuming customer support tasks.
Data Security and Privacy Integrations
Growparabolic places utmost importance on data security and privacy. The company signs NDAs for every customer onboard, pre-processing all customer data via a personally identifiable information anonymizer.
Also, the company is in the process of obtaining SOC2 and GDPR certification to ensure even higher levels of customers' data protection. Therefore, you can confidently integrate the tool into your customer support platform and align it with your organization's data privacy and security policy.
FAQ
What is Growparabolic's AI tool and how accurate is it?
Growparabolic's AI tool is an advanced conversational AI tool that has been trained to accurately answer any customer support or frequently asked questions that may arise in your business. Our AI tool is 98%+ accurate on questions that have ever been asked in any form from any data source, making it one of the most accurate AI tools in the market.
In addition, it has a 40%+ accuracy rate on non-'macro-able' questions that require understanding user's intent, synthesizing from multiple sources, and performing actions on the user's behalf. We are more accurate than other tools like keyword matches, macros, or past generations of conversational AI.
How is Growparabolic's AI tool different from other conversational AI tools?
Many other conversational AI tools rely almost entirely on keyword-matching, which requires you to list every variation for each question and fails when it encounters any deviation from the exact wording. This means high setup effort with high failure rate. However, Growparabolic's AI tool leverages the latest breakthroughs in AI that enable true understanding of your users.
This requires minimal setup and enables our unprecedented accuracy rates, making it one of the most effective and efficient AI tools on the market.
How can I test out Growparabolic's AI tool for my business?
Email us at [email protected] for a free demo of a custom AI model trained on your data to answer your customer's questions. The only data we'll need is your knowledge base of FAQs and/or historical customer support tickets. The richer the training data you provide us, the better we can fine-tune your AI model!
Can Growparabolic's AI tool integrate with different customer support tools?
Yes! We'll plug into your Zendesk, Intercom, Discord, Slack, Jira, or any other tool you use to process customer support. We're actively building out new integrations every week. Feel free to reach out with any requests to [email protected].
Is my customer data secure with Growparabolic's AI tool?
Yes. We sign NDAs for every customer we onboard, pre-process all customer data via a PII anonymizer, and are in the process of SOC2 and GDPR certification. Your customer data is safe and secured with our AI tool.
