Frankly is an AI-powered data gathering and interpretation platform designed to provide real-time insights from diverse communities, removing any barriers to engagement and supporting equity, diversity, and representation. The tool leverages the power of AI to compile and display community opinions and feedback in an unbiased manner, providing businesses and organizations with actionable insights almost instantly. Frankly is headquartered in Auckland, New Zealand, with an additional office in Fortitude Valley, QLD, Australia.
TLDR
Frankly is an AI-powered data gathering and interpretation platform that democratizes the conversation, providing unbiased insights from diverse communities. Its AI chatbot has the ability to gather opinions and feedback efficiently, and its natural language processing AI is designed to analyze qualitative feedback in real-time.
Frankly is designed to respect each culture's nuances and capture every conversation and sentiment for deeper insights. The tool provides integrations with Facebook, Whatsapp, Teams, and Twilio, and offers a 7-day free trial followed by two pricing plans.
Frankly is committed to diversity, equity, and representation in decision-making processes, framing its AI technology as a means of empowering businesses and organizations to make data-driven decisions based on all voices.
Company Overview
Frankly is a data gathering and interpretation platform that leverages the power of AI (artificial intelligence) to compile and display community opinions and feedback in an unbiased manner. The tool was built with the aim of fostering diversity, equity, and representation in decision-making processes by capturing insights from carefully chosen communities.
The platform was designed to eliminate any barriers to engagement, whether cultural, linguistic, financial, or simply a lack of time. Frankly democratizes the conversation and empowers businesses and organizations to hear from all parts of the community. By leveraging the power of AI, Frankly quickly compiles data and displays it in a way that provides actionable insights to decision-makers.
Frankly offers a free 7-day trial of its platform, which allows users to choose the module that best suits their needs. After the trial period, users can decide whether to upgrade to either the Starter or Business Plan to get the full benefits of the platform. Frankly is headquartered in Auckland, New Zealand, with an additional office in Fortitude Valley, QLD, Australia.
Overall, Frankly is a powerful tool for businesses and organizations seeking to make data-driven decisions based on community opinions and feedback. Its user-friendly interface and commitment to diversity and representation make it an essential tool for any organization seeking to make data-driven decisions with the help of AI technology.
Features
Fully Integrated AI Chatbot Platform
Real-time Conversation and High Quality Data Analysis
Frankly's powerful AI chatbot has the ability to gather opinions and feedback efficiently, allowing for easy analysis and visualization of real-time data through user-friendly infographics. The platform integrates with Facebook, Whatsapp, Teams, and Twilio to provide optimal flexibility for reaching out to your target audience.
With Frankly, you can truly connect with your community in over a dozen languages through an approachable, accessible conversational style. This platform also provides the flexibility you need to embrace diversity in your community by overcoming language and financial barriers, all while capturing and analyzing the most honest, authentic and detailed portrayal of your target audience.
Qualitative Insights Processing
Frankly's natural language processing AI is designed to read and analyze qualitative feedback in real-time. It identifies key trends, providing timely and quality insights that will offer your organization a better understanding of customer needs, as well as the right direction to make informed decisions based on all voices, even those that are often unheard. This way, Frankly improves the quality of customer experience while ensuring that all the necessary feedback is collected in the dashboard.
Multilingual Option
Frankly is a fully bilingual platform with conversations in English, and te reo Māori, the official language of Aotearoa. It also includes integration with various indigenous languages such as Gagana Sāmoa and Mandarin to foster cultural sensitivity and communal inclusivity. Frankly is designed to respect each culture's nuances for Genuinely hearing out the opinions of all voices.
Honest and Authentic Data Collection
Removing the Barriers to Engagement
Frankly's AI chatbot is the perfect solution for companies looking for authentic, honest feedback from their customers, communities, and employees. It engages the community through an approachable and accessible conversational style, devoid of normal barriers to engagement. Their AI functionality enables them to hold organic conversations, an approach that establishes transparency, trust and maximizes data collection.
Dashboard-Ready Infographics
Frankly delivers infographics to your dashboard in real-time, providing user-friendly visualizations of the feedback they’ve gathered. Their AI system captures every word and sentence to build a more honest, more authentic picture of customer experience. The rich data presented in these dashboards assists organizations in processing live data with qualitative insights, enabling them to gather important feedback and sentiment analysis.
Community Reach and Inclusivity
Frankly allows organizations to connect with communities they care about in their native languages, embracing and including all kinds of diversity, whether cultural, linguistic, financial, or time. This AI tool captures every conversation and sentiment for deeper insights into the customers, communities, and employees that truly matter.
Frankly's integrated AI solution can read and comprehend qualitative feedback, identifying key trends and responding in real-time.
User-Friendly and Easy-to-Use
Simple Account Set-up
Frankly is incredibly simple and easy to set up. Users can visit the Frankly portal, create an account and choose the Frankly module that meets their needs. The platform offers customer-facing, employee recognition, employee feedback, and employee engagement modules to cover a wide range of data collection needs.
The process involves deploying users over websites, sharing links or even directly embedding them, enabling immediate interaction without significant technical difficulties.
Rich Conversational Experience
Frankly's integrated chatbot AI solution delivers a rich, user-friendly experience that is easily accessible at all times. The chatbot solution incorporates everything from answering simple questions to getting valuable feedback, thereby improving the quality of customer engagement, whilst also ensuring a more inclusive experience. Frankly invites the community to interact with their AI chatbot agent by clicking on the agent icon directly available on the website.
Pre-Existing Integrations
Frankly's solutions are highly flexible, with existing integrations with major social and messaging platforms such as Facebook, Whatsapp, Teams, Twilio, and more. This ensures that the AI chatbot platform can cater to a wide range of users while optimizing accessibility, enabling companies to truly connect with their audience despite barriers to normal engagement such as language and geography.
This means Frankly is highly flexible and can be incorporated in various environments with ease, ensuring maximum accessibility across a range of interfaces.
Integrations
Frankly, the AI tool from Frankly, offers integrations with Facebook, Whatsapp, Teams, and Twilio. By integrating with these platforms, Frankly enables you to gather opinions and feedback from your customers, communities, and employees in a conversational style that is approachable and accessible.
Frankly captures and analyses conversations in real-time, adding them to easy-to-read infographics on your dashboard.
By integrating with Facebook, Frankly allows you to connect with your Facebook audience in dozens of languages, including indigenous languages like Gagana Sāmoa and Mandarin. The AI tool processes live data with qualitative insights, identifying key trends and responding in real-time. You can activate your Frankly campaign on your Facebook page and make the conversation agent available for your community.
This enables your followers to engage with your brand and offer rich feedback on the topics that matter to them. You can also share the link with your staff internally or post it to other social media channels to collect more feedback from your wider community.
Frankly's integration with Whatsapp allows you to connect with your customers and employees in a conversational style that is familiar and easy-to-use. By making the Frankly conversation agent available on your Whatsapp channel, you can gather feedback on your products, services, or campaigns without any barriers to engagement.
The AI tool's natural language processing capabilities enable it to read and digest qualitative feedback in real-time, identifying key trends and sentiments. This allows you to make informed decisions based on all voices, even those that are often left behind.
Teams
Integrating Frankly with Teams enables you to gather feedback from your employees in a conversational style that is engaging and inclusive. The AI tool captures every word and every sentence, building a more honest and authentic picture of your employees' opinions and feedback. Frankly's bilingual capabilities recognize Te Ao Māori as an official language of Aotearoa and offer an English and te reo Māori conversation option.
Other languages can also be requested to support diversity, equity, and representation in hearing the opinions of all your employees. Activating the Frankly conversation agent on your Teams channel enables your staff to engage in a rich and meaningful conversation with your brand, contributing their feedback in real-time.
Twilio
Frankly's integration with Twilio allows you to connect with your customers and communities through SMS, MMS, and messaging apps like WhatsApp and Facebook Messenger. By activating your Frankly campaign on Twilio, you can gather rich feedback from your audiences in a conversational style that is approachable and accessible. The AI tool captures and analyses conversations as they come in and adds them to easy-to-read infographics on your dashboard.
This enables you to capture rich feedback on the topics that matter to your community through qualitative, quantitative, and emotion-based insights. The platform's rich data empowers your organization to make informed decisions based on all voices, even those that are often left behind.
Pricing
FranklyAI is a powerful and comprehensive tool that enables you to engage in authentic, inclusive conversations with your audience in dozens of languages. FranklyAI aims to empower their customers and help them capture every word and sentence to build an honest and authentic picture. With FranklyAI, you can choose the module that offers you the insights you're after, and there are multiple plans available to suit different business needs.
FranklyAI offers a 7-day free trial for customers to try their platform before deciding which plan best suits them. During the trial period, you can choose the module that offers you the insights you are after, and you can access real-time insights through a customized dashboard.
After the trial period, you can choose to upgrade to the Starter plan for $99 per month, which includes access to all modules in Te Reo Māori and English, run one campaign at a time, and access to technical support and helpdesk. The Business plan is available for $499 per month and includes all features from the Starter plan, as well as the ability to run three campaigns simultaneously, access to a customized dashboard, and the option to host FranklyAI on your website.
FranklyAI also offers custom-built conversations designed to suit the specific needs of you and your community. If you require an interactive experience, a solution with multiple languages, or different tools to connect to your communities, FranklyAI has solutions that can be tailored to your needs.
In summary, FranklyAI offers a 7-day free trial with full platform access, followed by a Starter plan for $99 per month and a Business plan for $499 per month, each with varying levels of features and support. Custom-built conversations are also available for customers with specific requirements.
FAQ
What is Frankly and how does it work?
Frankly is an AI-powered data gathering and interpretation platform designed to capture insights from diverse communities and eliminate any barriers to engagement. The tool compiles and displays community opinions and feedback in an unbiased manner, providing decision-makers with actionable insights almost instantly. Frankly allows users to choose the module that best suits their needs, try it out for free for 7 days, and decide whether to upgrade to the Starter or Business Plan to get more features and benefits.
How does Frankly democratize the conversation?
Frankly fosters diversity, equity, and representation in decision-making processes by capturing insights from carefully chosen and diverse communities, regardless of cultural, linguistic, financial or other barriers. Frankly's AI technology compiles data from multiple platforms simultaneously, making community opinions and feedback readily available and displayed in a way that decision-makers can understand and act upon almost instantly.
How can Frankly help businesses and organizations make data-driven decisions?
Frankly provides businesses and organizations with real-time insights that enable them to make data-driven decisions effectively. By leveraging the power of AI, Frankly eliminates any biases and provides an unbiased opinion and feedback from diverse communities, allowing decision-makers to receive insights in almost real-time. This feature helps the businesses and organizations to make better, informed decisions based on insights collected from a broader range of communities, cultures, and backgrounds, which helps improve both internal and external decision-making processes.
Where is Frankly headquartered?
Frankly is headquartered in Auckland, New Zealand, with an additional office in Fortitude Valley, QLD, Australia.
How does Frankly ensure diversity and representation in its data gathering processes?
Frankly carefully chooses and cultivates diverse communities, ensuring that it obliterates any cultural, linguistic, financial, or other barriers to engagement. This approach enables businesses and organizations to hear from all parts of the community, fostering diversity, equity, and representation in decision-making processes effectively. Additionally, Frankly AI technology compiles data from multiple platforms simultaneously, making community opinions and feedback readily available and displayed in a way that decision-makers can understand and act upon almost instantly.
Alternatives
Although FranklyAI is a great tool, there are other AI tools in the market that provide similar services. Below are some alternatives:
IBM Watson Studio
IBM Watson Studio provides machine learning, deep learning, and NLP (Natural Language Processing) capabilities. It allows users to build and train models, feature engineering, and data preparation. It also includes visual recognition, speech-to-text, and text-to-speech features.
IBM Watson Studio provides a range of deployment options, from on-premise to the hybrid cloud.
Google Cloud AI Platform
The Google Cloud AI Platform is another great AI tool that provides machine learning and deep learning services. It includes services such as Cloud AutoML, Cloud TPU, and Cloud ML Engine. The platform also supports TensorFlow, Keras, and PyTorch frameworks, among others.
Microsoft Azure Machine Learning Studio
Microsoft Azure Machine Learning Studio provides a drag-and-drop interface for building machine learning models. It provides data visualization tools, algorithm selection, distributed training, and model deployment. It also supports Python and R programming languages.
Amazon SageMaker
Amazon SageMaker is an ML (machine learning) managed service offering from AWS (Amazon Web Services). It includes tools such as data labeling, model tuning, and training. Similar to FranklyAI, Amazon SageMaker is designed to help developers build, train, and deploy machine learning models quickly.
OpenAI
OpenAI provides cutting-edge AI technology to research and innovation. The non-profit research company aims to create safe and beneficial AI systems. The OpenAI research platform includes tools for developing AI models and simulators, as well as access to pre-trained models.
