EmailTree.ai is an AI-powered email management solution that aims to improve the productivity and efficiency of businesses by providing automatic and personalized support to customers. The tool automatically sorts and dispatches emails to the right agents and suggests the best responses, saving valuable man-hours and increasing customer satisfaction while also minimizing churn rate.
EmailTree.ai's customer-centric approach is aimed at improving employee and customer experience, as well as reducing overall costs and increasing revenue. The platform provides customizable End-to-End solutions with the ability to integrate with existing systems, automate end-to-end processes, and extract and process unstructured content in documents such as PDFs and Excel sheets. With EmailTree.ai, businesses can focus on providing exceptional customer support, generating new revenue streams, and transforming happy customers into powerful brand ambassadors.
TLDR
EmailTree.ai is an AI-powered email management tool designed for businesses to provide automatic and personalized support to customers. The tool sorts and dispatches emails to the right agents and suggests the best responses, saving valuable man-hours and increasing customer satisfaction.
Additionally, the platform provides customizable End-to-End solutions with the ability to integrate with existing systems, automate end-to-end processes, and extract and process unstructured content in documents such Company Overview EmailTree.ai is an AI-powered email management solution that helps businesses improve their employees' and customers' experience by providing efficient and personalized support. The company focuses on enhancing B2B and B2C companies' productivity, reducing first response time, increasing customer satisfaction, and minimizing churn rate by utilizing the power of artificial intelligence technology.
EmailTree.ai aims to eliminate repetitive tasks that consume employees' time and leave them stressed, contributing to loss of performance and overall company results. One of the main reasons why businesses lose time, money, and customers daily is due to inefficient handling of text requests.
EmailTree.ai solves this by automatically sorting and dispatching emails to the right agents, saving valuable man-hours and allowing team members to deliver consistently satisfying support. The tool also provides a "Smart Reply" intelligent feature that suggests the best response, helping employees save time and be more productive. EmailTree.ai's customer-centric approach also aims to improve customer satisfaction rates by providing a personalized and consistent experience.
With the company receiving thousands of queries per day, the AI technology assists in prioritizing, organizing, and routing tickets and customers to the most appropriate agent at scale, ensuring instant responses and an overall delightful experience. With EmailTree.ai, businesses can track performance metrics in real-time, identify issues, and take effective actions to resolve them through in-built reporting dashboards. The tool allows employees to focus on what is important by providing them with the resources and information they need to excel, regardless of their level of experience.
Additionally, the tool allows businesses to reduce costs, generate more revenue organically, and transform happy customers into powerful brand ambassadors by delivering fast and consistent support. Security is also a top priority for EmailTree.ai, with the company providing sufficient guarantees to meet GDPR and information security policies.
The tool is highly flexible, with the ability to integrate with API or existing CRM/ERP systems, automate end-to-end processes using workflow orchestration and AI, and extract and process unstructured content in documents such as PDFs and Excel sheets. The company's End-to-End platform combines the power of artificial intelligence with human skills, allowing businesses to focus on improving their customer support and generating new revenue streams. Features Instant Customer Understanding Clear Picture of Customers With EmailTree.ai, you get a clear understanding of your customers, their sentiment, and language, all at once.
The tool uses machine learning, NER, and NLP to extract meaningful information from any message. This enables you to make better and faster decisions without having to sift through multiple sources of information.
EmailTree.ai reduces the time it takes to understand your customers by up to 95% by gathering data instantly and processing it in real-time with a proven ROI. As a result, you gain a competitive edge and increase customer satisfaction, revenue, and market share.
Unique-Customer Understanding At EmailTree.ai, we understand that every customer is unique. To shine and stay ahead of your competition, you must understand your customers' needs better and faster.
The tool enables your customer service agents or any other employee to instantly understand, assimilate, and leverage key information in a conversation. By using Artificial Intelligence, including Machine Learning, Natural Language Processing, and Natural Language Understanding, EmailTree.ai identifies the key elements of a message. This enables you to get detailed reports on the next actions that need to be taken by customer service agents.
Improve the pace of business by saving time, reducing errors, and making informed decisions. Exceptional Customer Service Providing exceptional customer service is key to keeping your customers happy. EmailTree.ai helps you to achieve this by filtering and prioritizing tickets and customers, routing them to the most appropriate agent at scale.
Using the tool, responses to customer queries, complaints, and comments can be given within seconds in a personal way. EmailTree.ai empowers your first-level team to make customer engagement more efficient by using the "Smart Reply" AI engine.
This saves up to 40% of costs and increases the answers' quality up to 70%, ensuring an amazing experience for your customers. Instant Customer Insights Actionable Insights for Rapid Decision-Making The EmailTree.ai tool enables you to get instant insights into customer behavior, preferences, and recall.
By contextualizing the questions and key information of your clients, such as language and sentiment, you can significantly improve your “moments of truth” in customer service. This enables you to create actionable insights for rapid decision-making and improve first response time.
With EmailTree.ai, you can leverage the power of AI, which helps automate 80% of your work within the first month, thereby increasing the efficiency of your processes and speeding up your cycle time. Faster Data Integration Sifting through endless stacks of data and documents to answer emails can be time-consuming and frustrating. With EmailTree.ai, this is a thing of the past as the tool seamlessly integrates with O365, Google, major ticketing platforms like Zendesk, ServiceNow, and Salesforce, and RPA tools.
This significantly speeds up the time it takes to search for information and documents to answer your emails. You can also keep your customers happy by providing them with lightning-fast customer support, and give your agents the right tools to do their jobs.
EmailTree.ai automates your email classification speed, filtering, and prioritization, making it easier for your organization to automatically assign emails to the right service, team, or person. Craft the Perfect Response Customers have their own expectations, but sometimes senders' intents and needs can be ambiguous. EmailTree.ai helps you craft the perfect response by providing additional customer data instantly from various sources.
On average, companies waste hours of their time on unnecessary manual checks for additional information about a customer. By bringing data from your CRM or ERP into your messages conversations, EmailTree.ai makes it easier than ever to deliver exceptional customer service.
Efficient Platform Integration End-To-End Platform EmailTree.ai is a comprehensive platform that empowers organizations to provide exceptional customer service. The tool ensures the highest levels of efficiency, empathy, and customer engagement, while at the same time optimizing cost savings.
By using the EmailTree.ai platform, you can prioritize, organize and route tickets and customers to the most appropriate agent at scale. The platform leverages the power of AI, which automates 80% of your work within the first month, increasing your organization's capacity and improving overall efficiency.
Intelligent Document Processing EmailTree.ai integrates with O365, Google, major ticketing platforms like Zendesk, ServiceNow, and Salesforce, and RPA tools. The tool is designed to speed up data integration and assist with intelligent document processing. This enables you to access information more quickly and efficiently, and ensures that your agents have the right information at their fingertips to deliver exceptional customer service at lightning speed.
Google Chrome Extension and Outlook Add-in EmailTree.ai is available as a Google Chrome extension and Outlook add-in. This means that you can use the tool within the context of your preferred email provider with a simple installation. The tool is easy to use and seamlessly integrates with your existing systems and workflows, ensuring a smooth transition and no disruption to your business processes.
Integrations EmailTree.ai is an AI-powered tool that seamlessly integrates with your existing ticketing system, specifically designed to improve the efficiency and accuracy of your customer service team. With its open AI technology and smart macro selection feature, EmailTree.ai allows for effortless ticket response, increased scalability, and improved accuracy.
Zendesk Integration EmailTree.ai integrates with Zendesk, one of the most popular ticketing systems, allowing your team to use AI-enabled macros to focus more on complex issues, ultimately resulting in increased efficiency. Once you open a ticket in Zendesk, EmailTree.ai's AI assistant reads and understands the ticket and suggests the most appropriate macro to use in less than a second.
This saves a considerable amount of time and reduces stress, especially when compared to traditional methods of searching for macros that take, on average, 25 seconds. The three-step process of using the suggested macro is straightforward - use the "Copy to Chat" feature, fine-tune the response if needed, and click "submit." All of this happens without leaving Zendesk, making it a seamless and efficient process for your team. Google Chrome Extension EmailTree.ai also offers a Google Chrome extension that allows you to use its AI technology for Gmail, allowing you to respond to customer inquiries with macros directly from your inbox.
With this integration, you can easily handle customer inquiries while simultaneously focusing on other tasks. The Chrome extension helps save time by streamlining the response process, allowing you to quickly resolve customer issues and ultimately leading to increased customer satisfaction and loyalty. Outlook Add-In In addition to the Google Chrome extension, EmailTree.ai integrates with Microsoft Outlook, providing an AI-based solution for responding to customer inquiries.
The Outlook add-in allows you to use AI-enabled macros to respond to customer inquiries directly from your inbox. You can easily fine-tune and personalize response templates to match specific customer inquiries, leaving less room for errors, and ultimately resulting in improved accuracy. With its quick integration of data, the add-in helps your team handle customer inquiries quickly and efficiently with a high degree of accuracy.
API Integration EmailTree.ai also offers API integration, allowing businesses to extend the power of the AI tool to their existing systems. Through API integration, businesses can improve the efficiency and accuracy of their customer service operations across various channels, including email and social media. This integration allows businesses to scale their customer service operations and respond faster to customer inquiries while reducing errors and misunderstandings.
Pricing EmailTree.ai offers a variety of pricing plans to suit the needs of different customers. The first plan is the 100 conversations per month plan, which includes the EmailTree inbox, Chrome extension, and Zendesk App, a smart reply feature, AI reply generation in two languages, one automation to automate one use case end-to-end, support for three team members, and two social media channels (Facebook and LinkedIn) for an undisclosed price. The second plan is the 300 conversations per month plan, which includes all the features of the first plan, plus five automations to automate five use cases end-to-end, support for five team members, and one hour of dedicated onboarding for an undisclosed price.
The third plan is the 2000 conversations per month plan, which includes all the features of the second plan, plus unlimited AI reply generation in 14 languages, 15 automations to automate 15 use cases end-to-end, support for 10 team members, unlimited social media channels, and three hours of dedicated onboarding for an undisclosed price. The fourth plan is the 5000 conversations per month plan, which includes all the features of the third plan, plus unlimited automations to automate unlimited use cases end-to-end, support for unlimited team members and media channels, four hours of dedicated onboarding, and one coaching session every month for an undisclosed price. EmailTree.ai offers an additional plan for Unlimited conversations per month, including all the features of the fourth plan, plus six hours of dedicated onboarding and one coaching session every month for an undisclosed price.
FAQ What is EmailTree.ai? EmailTree.ai is an AI-powered email management solution designed to reduce response times, increase customer satisfaction, and minimize churn rate for B2B and B2C companies.
The platform provides a "Smart Reply" feature that suggests the best response, saving time and improving productivity while ensuring consistent and personalized support. With EmailTree.ai, businesses can track performance metrics in real-time, identify issues, and take effective actions to resolve them through in-built reporting dashboards. The tool allows for integration with API or existing CRM/ERP systems, automate end-to-end processes using workflow orchestration and AI, and extract and process unstructured content in documents such as PDFs and Excel sheets.
The company's End-to-End platform combines the power of artificial intelligence with human skills, allowing businesses to focus on improving their customer support and generating new revenue streams. How does EmailTree.ai work? EmailTree.ai uses Natural Language Processing (NLP), Natural Language Understanding (NLU), and Machine Learning (ML) techniques to automatically sort and dispatch emails to the right agents, saving valuable man-hours and allowing team members to deliver consistently satisfying support.
Additionally, the tool provides a "Smart Reply" feature that suggests the best response, helping employees save time and be more productive. EmailTree.ai utilizes cookies for personalized content, ads, and social media features while ensuring that security receives top priority, with the company providing sufficient guarantees to meet GDPR and information security policies.
How can EmailTree.ai improve my customer support? EmailTree.ai improves customer support by providing automated email handling and smart inbox automation, reducing response time, and improving productivity.
The AI technology assists in prioritizing, organizing, and routing tickets and customers to the most appropriate agent at scale, ensuring instant responses and a delightful experience. Businesses can track performance metrics in real-time, identify issues, and take effective actions to resolve them through in-built reporting dashboards. With EmailTree.ai, employees can focus on what is important by providing them with the resources and information they need to excel, regardless of their level of experience.
Additionally, the tool allows businesses to reduce costs, generate more revenue organically, and transform happy customers into powerful brand ambassadors by delivering fast and consistent support. Can EmailTree.ai integrate with my existing systems? Yes, EmailTree.ai can integrate with API or existing CRM/ERP systems, automate end-to-end processes using workflow orchestration and AI, and extract and process unstructured content in documents such as PDFs and Excel sheets.
The platform is highly flexible and allows businesses to customize the workflows to suit their specific needs. How does EmailTree.ai ensure security? EmailTree.ai ensures security by providing sufficient guarantees to meet GDPR and information security policies.
The tool uses best-in-class security protocols and encryption to protect data and privacy. The platform is backed by state-of-the-art infrastructure and is designed to be highly secure and available at all times.
Additionally, the tool logs all user activity and provides audit trails for compliance and accountability. Alternatives If you're looking for an AI-powered email management tool other than EmailTree.ai, here are some alternatives to consider: x.ai x.ai is an AI-powered personal assistant that helps users schedule meetings via email.
The platform uses natural language processing to identify and respond to messages related to scheduling, and can even send automated follow-up messages to ensure that meetings get scheduled in a timely fashion. x.ai is ideal for individuals and small teams who frequently schedule meetings. Gmelius Gmelius is an email collaboration tool that makes it easy for teams to collaborate on emails.
The platform integrates with popular email clients like Gmail and Outlook, and includes features like shared inboxes, email analytics, and email templates. Gmelius is a great option for teams looking for a more collaborative approach to email management.
Polymail Polymail is an email platform designed for sales teams. The platform includes features like email tracking, send later options, and templates.
Polymail also includes integration options with popular CRM platforms like Salesforce and Pipedrive. It's a great option for sales teams who want to be more efficient and effective with their outreach. Clean Email Clean Email is an email management tool that helps users organize their inbox by grouping related emails together and allowing for bulk actions like archiving, labeling, or deleting.
The platform includes AI-powered algorithms that learn from users' decisions to make smarter suggestions for future email cleanup. Clean Email is perfect for individuals who need to get their inbox under control quickly and easily.
