Whelp is an AI-powered conversational customer support platform that allows businesses to streamline customer messaging from multiple channels into a single screen, making it easier to connect with their customers on their preferred channels.
The platform's AI-based chatbot solution can automate up to 60% of customer inquiries, enabling support teams to focus on more complex issues while improving customer satisfaction levels. With Whelp, businesses can deliver personalized support that increases customer retention and grows their businesses. The platform is ideal for small Company Overview Whelp is a conversational customer support platform that helps businesses communicate more effectively and efficiently with their customers across various channels.
Based in New York, USA, Whelp has enabled over 550 companies across 16 countries to automate up to 60% of customer inquiries using their AI-based chatbot solution, freeing up their teams to focus on more complex issues. Whelp provides a feature-rich interface that streamlines customer messaging from multiple channels into a single screen, allowing companies to easily connect with their customers on their preferred channels, including SMS, voice, WhatsApp, WeChat, Messenger, email, and live chat.
With Whelp, businesses can deliver personalized and efficient support while also increasing customer satisfaction and retention. The platform's automation for e-commerce boasts a 68% effectiveness rate, supporting businesses in their e-commerce journey.
The platform has also recorded a 2.7% increase in usage of WhatsApp, which, paired with Whelp's AI-based chatbot, provides businesses with an efficient communication solution that their customers prefer. Whelp's team is composed of dedicated and experienced professionals who are committed to delivering the best customer experiences. From the customer service reps to the developers, everyone at Whelp supports their clients in succeeding.
The company is proud to be part of the Techstars portfolio and the 500 Startups accelerator program, leveraging their global network of mentors, advisors, and investors. With Whelp, companies can improve their customer support and engagement, increase productivity, and grow their businesses. Sign up now and join the ranks of businesses that have benefited from Whelp's innovative and effective solutions.
Features Omnichannel Support Multiple Channel Integration Whelp offers a feature-rich interface that enables businesses to streamline customer messaging from multiple channels into a single screen, allowing companies to easily connect with their customers on their preferred channels, including SMS, voice, WhatsApp, WeChat, Messenger, email, and live chat. With this integrated omnichannel support, businesses can deliver personalized and efficient support while also increasing customer satisfaction and retention. Unified Customer View Whelp provides a unified customer view, allowing support representatives to have access to complete customer interaction history, regardless of the platform or channel it was initiated from.
This enables personalized support and enables support representatives to resolve issues efficiently. Efficient Customer Support With Whelp's omnichannel support, businesses can automate up to 60% of customer inquiries using AI-based chatbot solutions, freeing up their support teams to focus on more complex customer issues. Whelp's automation for e-commerce boasts a 68% effectiveness rate, supporting businesses in their e-commerce journey, leading to higher customer satisfaction and retention.
AI-Powered Automation Conversation AI Whelp uses advanced AI-infused language models, such as Google AI and Amazon Lex, to ensure accurate, relevant, and straight-to-the-point responses to customer queries. This enables businesses to provide personalized support and delivers meaningful conversational interactions, leading to higher customer satisfaction levels.
Intelligent Routing Through AI-powered intelligent routing, Whelp's platform can detect emotions, sentiment, and context in real-time, enabling the platform to route customer inquiries to the most suitable support representative to resolve issues quickly and efficiently. This feature enables businesses to reduce customer wait time and avoid the frustration that comes with transferring inquiries from agent to agent. 24/7 Support Whelp's AI-powered chatbot solution enables businesses to provide 24/7 customer support without the need for human intervention.
This feature ensures businesses can improve their customer support and increase customer satisfaction and retention, leading to increased sales and revenue. Analytics and Reporting Advanced Analytics Whelp's advanced analytics provides businesses with in-depth insights into customer behavior and experience. Through detailed reports, businesses can gain clear visibility into customer preferences and pain points, enabling businesses to improve their customer support and increase productivity.
Real-time Insights Whelp's analytics provides real-time insights into customer inquiries and agent responses, allowing businesses to detect bottlenecks, identify areas of improvement, and maintain high-quality customer support. This feature allows businesses to make informed decisions in real-time, leading to higher customer satisfaction rates. Custom KPIs Whelp's analytics allows businesses to monitor and track custom KPIs, including first response time, resolution time, customer satisfaction scores, and agent performance.
This feature enables businesses to focus on key metrics relevant to their business needs, track progress, and implement necessary changes for continuous improvement. Secure and Scalable Platform Secure Data Storage Whelp's platform ensures secure data storage and secure customer communications, thus mitigating the risk of data breaches whilst maintaining customer privacy. This feature ensures that business and customer data is safe and protected.
Scalable Platform Whelp's platform is highly scalable, providing businesses with the flexibility to add additional channels and increase support capacity as their business grows. This feature allows businesses to expand and deliver excellent customer support without experiencing any platform constraints.
Seamless Integration Whelp's platform can seamlessly integrate with other business applications, such as CRM, marketing automation, and inventory management tools. This feature provides businesses with a single dashboard for all customer engagement and interaction.
Furthermore, integration with popular language models such as Google AI and Amazon Lex allows for a tailored and personalized experience. Integrations Whelp integrates with a variety of popular applications, making it easy for your teams to work with the tools they already love. With our tool's seamless integration capabilities, you can easily access your favorite applications within Whelp, streamlining your workflow and boosting productivity.
Facebook Channel integrations Whelp integrates with Facebook, the world's largest social media platform, allowing you to manage customer inquiries and support directly from your Facebook page. This integration enables you to connect with your customers on a broader scale, all from one central place - the Whelp dashboard. Instagram Channel integrations Whelp's integration with Instagram makes it fast and easy for businesses to provide customer support via the popular photo-sharing app.
The integration empowers your team to manage and respond to customer inquiries through Instagram's direct messages within the Whelp tool. WhatsApp Channel integrations Thanks to our integration with WhatsApp, you can now provide exceptional customer service on one of the world's most preferred messaging platforms. Whelp's WhatsApp integration enables your team to connect with customers, respond to inquiries, and provide round-the-clock support within the Whelp platform.
Telegram Channel integrations Whelp's integration with the popular messaging app, Telegram, enables you to streamline your customer support operations. With this integration, your team can manage customer inquiries, respond to messages and provide support to your customers, all while benefiting from the comprehensive features of Whelp's platform. Twilio Channel integrations Integrating Whelp with Twilio provides a powerful messaging platform that allows you to communicate with customers directly.
With this integration, you can manage customer inquiries, respond to messages and provide support to customers within the secure platform of Whelp. Shopify CRM Whelp's Shopify integration simplifies customer management for eCommerce business owners.
The integration facilitates real-time synchronization of customer interactions with customers in your Shopify store, enabling your team to keep track of all customer inquiries, reviews and feedback in one location. Stripe Payments & Accounting Get real-time payment notifications and simplify payment processes with Whelp's integration with Stripe. This integration facilitates a seamless payment process and provides you with access to Whelp's full range of features, all while ensuring the highest level of data security.
Line Channel integrations Whelp's integration with the chat app, Line, allows businesses to interact with their customers and manage inquiries in real-time. With the Line integration, you can easily track and manage customer conversations and provide support, all within the intuitive Whelp tool. Viber Channel integrations Thanks to our Viber integration, you can provide support to your customers right inside Whelp's platform.
The integration allows you to manage customer requests via the Viber messaging app, providing a seamless customer experience and easing the burden of switching between multiple apps and platforms. Salesforce CRM Whelp's integration with Salesforce empowers businesses with a comprehensive customer relationship management (CRM) solution combined with a powerful customer support tool. Businesses using Salesforce can now take advantage of Whelp's advanced support features and access all Salesforce customer data directly from within the Whelp tool! Webex Channel integrations With Whelp's integration with Webex, you can respond to customer inquiries directly on the popular video conferencing platform.
This integration enables your team to navigate and manage incoming customer inquiries from within the Whelp tool, without the inconvenience of switching between different platforms. Email Channel integrations Whelp's email integration allows teams to manage emails alongside other communication channels all in one location.
The email integration syncs seamlessly with popular email clients, ensuring that all relevant email correspondence is presented in a centralized location. Livechat Channel integrations Whelp's Livechat integration allows your team to manage customer inquiries and support in real-time while streamlining your communication efforts on a single, user-friendly platform.
This integration allows you to provide instant support to customers without ever having to leave the Whelp dashboard. Amazon Connect Channel integrations Whelp's Amazon Connect integration enables you to connect with your customers on the world's largest eCommerce platform, providing uninterrupted support with no downtime.
With this integration, you can manage the customer inquiries, reviews and feedback coming in from Amazon Connect directly within the reliable Whelp platform. Razorpay Payments & Accounting Whelp's integration with Razorpay makes it that much easier for you to accept and manage payments.
The integration allows for real-time payment notifications, streamlining payment acceptance and management. Iyzico Payments & Accounting Thanks to Whelp's integration with Iyzico, your online business can now accept secure and reliable online payments.
This integration streamlines the payment process, allowing for a quick and seamless customer experience. By integrating Iyzico with Whelp, you can manage and track all payment activities within the Whelp platform. Paylike Payments & Accounting Whelp's Paylike integration provides you with a payment solution that is not only fast and efficient but also incredibly user-friendly.
This integration facilitates real-time payment notifications, simplifying the process of tracking all payment activity within the Whelp platform. Telr Payments & Accounting With Whelp's Telr integration, you can streamline your payment processes and provide your customers with an instant, simplified payment experience. This integration provides real-time payment notifications and comprehensive payment management features, enabling you to manage all payment activities within the secure Whelp platform.
Email signature Whelp's email signature integration streamlines your email communication, allowing your team to craft and send personalized emails with ease. This integration ensures brand consistency across all email interactions and provides your recipients with relevant contact information. Done tracker Analytics Whelp's Done tracker analytics integration helps businesses streamline their workflow and track all of their completed tasks.
This integration allows users to efficiently plan and track daily workflows and monitor individual performance on both a short-term and long-term basis. Sendgrid Channel integrations Whelp's Sendgrid integration facilitates sending personalized mailing campaigns while managing responses from customers within the Whelp platform.
Sendgrid provides customers with a smooth and efficient mailing experience, and with Whelp's unified approach to customer support, response messages are immediately accessible from the dashboard. Pricing Whelp's pricing plans are offered on a monthly and annual basis.
There is no need for downloads or software installation, as users can get started in minutes. Whelp's Startups pricing plan is ideal for small businesses looking to grow, offering access to all the necessary features to connect with customers and scale their operations at an affordable price. Alternatively, Whelp's Enterprise plan is tailored for larger organizations with high volume communication needs, offering advanced features and dedicated support to meet the demands of their business.
With Whelp's integrations, users can easily work with the applications their teams already love, including Facebook, Instagram, WhatsApp, Telegram, and more. Whelp also offers integration with popular CRM systems like Shopify and Stripe for payments and accounting.
The subscription covers an unlimited number of conversations, allowing users to engage with their customers without any restrictions on volume. Users can cancel their subscription at any time without any additional charges. Unfortunately, there are currently no volume discounts available for large businesses.
If you're interested in Whelp, you can sign up now to improve your customer support with Whelp's innovative tools and solutions that improve communication and boost your business operations. FAQ What is Whelp's conversational customer support platform and how does it work?
Whelp is a platform that helps businesses communicate more effectively and efficiently with their customers across various channels. The platform streamlines customer messaging from multiple channels into a single screen, including SMS, voice, WhatsApp, WeChat, Messenger, email, and live chat. Whelp also provides an AI-based chatbot solution that can automate up to 60% of customer inquiries.
The chatbot can answer common questions, collect customer information, and connect customers to human agents when needed. This allows businesses to deliver personalized support while also increasing customer satisfaction and retention. What are the benefits of using Whelp?
Whelp's conversational customer support platform delivers a range of benefits for businesses. By providing a feature-rich interface, Whelp can help companies improve their customer support and engagement, increase productivity, and grow their businesses. With the ability to automate up to 60% of customer inquiries, Whelp allows businesses to free up their teams to focus on more complex issues.
With a 68% effectiveness rate for e-commerce, the platform also supports businesses in their e-commerce journey, while its recorded 2.7% increase in WhatsApp usage enables efficient communication with customers in their preferred channels. What channels does the Whelp platform support? The Whelp conversational customer support platform supports various channels that customers use.
The channels include SMS, voice, WhatsApp, WeChat, Messenger, email, and live chat. The platform provides a feature-rich interface that streamlines customer messaging from multiple channels into a single screen, making it easy for businesses to connect with their customers on their preferred channels.
Who can benefit from using Whelp's conversational customer support platform? Whelp's conversational customer support platform can benefit companies of different sizes and industries. The platform is suitable for businesses that want to automate their customer support and communicate more effectively and efficiently with their customers across various channels.
The platform has been used by over 550 companies across 16 countries to automate up to 60% of customer inquiries, freeing up their teams to focus on more complex issues. With Whelp, businesses can improve their customer support and engagement, increase productivity, and grow their businesses.
What makes Whelp's conversational customer support platform unique? Whelp's conversational customer support platform is unique in that it provides an AI-based chatbot solution that can automate up to 60% of customer inquiries.
The chatbot can answer common questions, collect customer information, and connect customers to human agents when needed. This allows businesses to deliver personalized support while also increasing customer satisfaction and retention. Additionally, the platform can support various channels, including SMS, voice, WhatsApp, WeChat, Messenger, email, and live chat, making it easy for businesses to connect with their customers on their preferred channels.
