If you're a knowledge worker, you know how important it is to communicate important information to your colleagues, customers, friends, and family members. But sometimes creating shareable content can be time-consuming and frustrating, leaving you with less time to focus on what you do best.
That's where Scribe comes in. Founded in 2019, Scribe is a startup with a mission to provide an intuitive platform that allows users to quickly and easily turn their ideas into shareable content, and it's already made waves with tens of thousands of teams worldwide.
Scribe's user-friendly interface and real-time speech recognition make it easy to create detailed step-by-step guides or SOPs out of text or recorded instructions, making it perfect for knowledge workers. The platform also offers customization, integration with your favorite tools, and an exceptional customer support team, plus flexible pricing options for individuals, teams, schools, and universities. Overall, Scribe's tool is a valuable resource for anyone looking to share knowledge effectively and efficiently.
TLDR
Scribe is a process documentation tool that provides a user-friendly and intuitive platform to create shareable content easily and quickly, making it a great choice for knowledge workers. It offers easy content creation, an intuitive UI, real-time speech recognition, and exceptional customer support, as well as integration with your favorite tools, and flexible pricing options. With its ability to create step-by-step guides, SOPs, and training manuals, Scribe is perfect for individuals, teams, schools, and universities looking to share knowledge more effectively and efficiently.
Company Overview
Scribe is a startup founded in 2019 by two passionate individuals who saw the need for an easier and more effective way to share knowledge. With a team of scrappy dreamers and builders, Scribe has grown into a movement with tens of thousands of teams worldwide. Their goal is to make your life a little (or a lot) easier by providing you with a tool to share what you know without losing another minute.
Co-founder and CEO, Process, brings his experience as a former powerpoint pusher at McKinsey & Company, as well as his education from Princeton and Harvard Business School, to the Scribe team. Meanwhile, co-founder and CTO, a repeat founder, believes that design and code are the perfect combination, bringing his experience as a former Google engineer (via acquisition of his previous startup) and his education from Yale University to the table.
Scribe helps you quickly and easily turn your ideas into shareable content, so you can focus on what you do best. Their tool is perfect for knowledge workers who need to communicate important information to their teammates, customers, friends, and even family members. Scribe believes in the "aha!" moment, where their users realize how fast and easy it is to create content with their tool.
With an exceptional team, Scribe is always looking for interested candidates to join their mission. Their product is designed to make your life easier and their customer support is outstanding. Scribe is more than just a tool, it's a movement to help people share knowledge and make the world a better place.
Features
Easy Content Creation
Create Shareable Content with Ease
Scribe's intuitive platform allows users to quickly and easily turn their ideas into shareable content. Its user-friendly interface enables knowledge workers to create important information for their teammates, customers, friends, and family members. With Scribe, users can create content without losing another minute of their time, increasing productivity.
Transform Ideas into Visual SOPs
Scribe makes the most of your screen capture with auto-generated step-by-step guides. Simply click record and do your process. In seconds, Scribe gives you a process document, complete with text and screenshots.
Customize and combine Scribes to make visual SOPs, training manuals and more… for free!
Integrate with Your Favorite Tools
Scribe is SOC II Type II compliant, meaning that it has passed an audit regarding its ability to safeguard customers' data. Whether you need to integrate with Slack, Zoom, or Google Drive, Scribe's platform is designed to make your life easier. Spend less time managing multiple tools and more time creating valuable content.
User-Friendly Interface
Intuitive Design
Scribe's UI is designed to enable seamless creation of content no matter your level of technical expertise. Their interface is clean, uncluttered, and optimized for efficiency. With their easy-to-use platform, you can share what you know without wasting time flipping through tutorials or complicated manuals.
One-Click Sharing
Scribe allows you to share your creations with a single click. Quickly send your work to teammates, customers, or friends. Say goodbye to the hassle of downloading files and emailing attachments or links.
Scribe's sharing function is simple, fast, and hassle-free.
Instant Collaboration
The platform's collaboration feature makes it easy to work with your teammates on your projects. Whether it's a blog post, an email, or an SOP, your colleagues can weigh in with their thoughts and ideas. Making edits and additions is a breeze, with a clear record of all changes; it ensures that the work is always up to date and on track.
Real-time Speech Recognition
Fast and Accurate Transcription
With Scribe Now! speech recognition, providers can quickly and easily document encounters in real-time. This level of flexibility allows healthcare providers the ability to improve their productivity levels, leading to better patient care.
Easy Integration
Scribe Now! integrates effortlessly with the leading EMR/EHR systems, simplifying the documentation process. This seamless integration makes the data transfer between systems less complicated, allowing physicians to focus on providing better care for their patients.
Simple to Use Platform
Scribe Now!'s platform is user-friendly, with an easily navigable and comprehensive portal. The platform saves time, allowing physicians to work more efficiently than before. The portal is secure and HIPAA compliant, ensuring that all patient data is safe and secure.
Exceptional Customer Support
24/7 Support
Scribe is more than just a tool. It's a movement to help people share knowledge and make the world a better place.
Their product is designed to make your life easier, and their customer support is outstanding. With 24/7 support, you can always count on the Scribe team to be available to answer any questions you may have.
Comprehensive Knowledge Base
Scribe provides users with a comprehensive knowledge base to help them troubleshoot any issues they may encounter. Their articles are clear, concise, well-written, and optimized for search engine rankings. The knowledge base is regularly updated, so users are always guaranteed access to the latest information.
User-Focused Solutions
Scribe's team is dedicated to serving its users, and this is reflected in the solutions they offer. They are always refining and updating their product to better serve their user base, and this is evident in their customer satisfaction levels. The user-focused solutions reflect their mission of making the world a better place by facilitating the sharing of knowledge.
Pricing
Scribe offers flexible pricing options for individuals and teams, with discounts available for annual billing. The Personal plan starts at 1 user and includes 5 users, with additional users available for $12 each.
This plan allows users to capture individual know-how and share it with a link or by embedding it anywhere. It also includes quick customization and works with any web app.
The Team plan has a 5 seat minimum and works with any web or desktop app. It includes branded guides, customizable screenshots, and the ability to export to Confluence, HTML, and Markdown. With this plan, users can scale how-to across an organization, with SSO and directory sync available, as well as auto-redaction for sensitive data and knowledge base integration.
The Team plan also includes enterprise-grade governance and security. The starting price for this plan is $XX per user per month (use your own words to describe the price).
The Enterprise plan is designed for organizations looking to capture individual know-how and share it at scale. It includes unlimited guides and pages, and works with any web app.
Users can quickly customize, share with a link or embed anywhere, and also enable auto-redaction for sensitive data. The Enterprise plan has no restrictions on team size and includes customizable screenshots, export to Confluence, HTML, and Markdown.
It also offers SSO and directory sync features, as well as knowledge base integration and enterprise-grade governance and security. For larger organizations, the Enterprise plan provides a customer success manager to help with onboarding and ongoing support. Contact Scribe for a personalized quote for the Enterprise plan.
Some additional features available with the Pro and Enterprise plans include the Smart Recorder, which instantly creates a step-by-step guide, as well as the ability to capture processes on desktop based applications and automatic PII and PHI redaction. Admins can manage documents and users across multiple teams, with the ability to review and approve new Scribes before publishing them to the workspace.
The Pro and Enterprise plans also offer customization options, such as cropping screenshots and adding text and annotations, as well as role-based access control and custom password policies. Pricing for Pro and Enterprise plans varies based on features and team size.
For schools, universities, and tax-exempt organizations, Scribe offers discounts on Pro and Enterprise plans. Contact Scribe for more information and to apply for these discounts.
FAQ
What is an FAQ page and how can it benefit my online business?
An FAQ (frequently asked questions) page is a section on your website where you provide customers with answers to common inquiries they may have about your products or services. Creating an FAQ page is an excellent self-service method that can benefit your online business in several ways, including improving customer satisfaction by providing quick and helpful answers, reducing support tickets by taking the load off your customer help desk, establishing yourself as an industry expert by answering generic customer queries, and creating search engine optimized (SEO) content that can improve your search rankings.
How can I use my FAQ page to introduce my products to potential customers?
Your website FAQ page is great for introducing your products to potential customers. An effective FAQ page can improve product awareness by answering questions related to how a product works and if it's worth their money. By showcasing your product features, instructions, and uses, you create a comprehensive understanding of your product, effectively persuading customers to purchase.
Creating an FAQ page for your products will help convert prospects into customers.
How can I use my FAQ page to address sales objections and improve conversions?
People often compare two or more products while searching for a solution. They may have many reasons why they shouldn't buy a product - those are known as sales objections. Collecting all the common sales objections for your product or service and creating an FAQ page to answer them will help address most of those objections, thus improving conversions and revenue.
Addressing sales objections in your FAQ page can also improve the credibility of your business and products as it shows that you have put in the work to think through customer concerns.
How can I alleviate post-purchase anxiety for my customers with my FAQ page?
After purchasing a product, customers often feel post-purchase anxiety as they evaluate whether their purchase was really worth it. That post-purchase stress might result in many questions and concerns, especially soon after purchase.
You can alleviate your customers' post-purchase anxiety by creating a super helpful FAQ page that addresses their concerns - how to set up or assemble the product, how to use it, and how to solve simple issues. An FAQ page that handles all these common questions will take the load off your customer service teams.
This can also lead to positive feedbacks or reviews on your products, encouraging others to buy from you again.
How can I make sure my FAQ page offers clear and up-to-date answers to customer questions?
A great FAQ page should offer clear and up-to-date answers to all possible customer questions. Organizing related questions into groups with dropdown menus will make FAQ page navigation easier.
A search bar on top of the page will help customers find answers quickly. The support team contact is often found at the bottom of the page. Providing a way for customers to contact you for additional assistance creates accessibility to your support team while also thickening the tone of trust between the company and the customer.
In addition, including a feedback option will gather insight into what customers are looking for and ensure a better FAQ page.
Alternatives
While Scribe is a great process documentation tool, there are several other similar tools worth considering:
CloudApp
CloudApp is a cloud-based visual-sharing platform that allows users to record, host and share videos, visuals, and GIFs. It is a good alternative to Scribe if you want to quickly capture and share screen recordings with teams and clients. However, while it focuses on screen recordings, it doesn't automatically create step-by-step guides like Scribe does.
Loom
Loom is a versatile video recording tool that allows users to simultaneously record themselves and their screens with audio and share the content with others. It is great for creating animated how-to video tutorials for teams and audiences, and can automatically transcribe recordings for better guidance. However, it can be costlier than Scribe since each team member must pay a one-time fee, and the interface can be difficult to navigate.
Trainual
Trainual is a great knowledge documentation and training platform that enables teams to build how-to playbooks and make all need-to-know resources, processes, policies, procedures, etc., instantly accessible to everyone. Like Scribe, you can embed videos into a Trainual document or use the in-app screen recorder to capture your workflow or process. However, Trainual cannot automatically create step-by-step guides like Scribe, which gives Scribe a slight edge.
Tango
Tango is a process documentation software that uses a chrome extension to capture users' screens and workflows to generate step-by-step guides automatically. It is similar to Scribe, but has fewer features and relies on screenshots with descriptions and callouts to guide users. Additionally, Tango is relatively new to the process documentation market compared to Scribe.
UiPath
UiPath is an AI-powered, real-time process business automation tool that uses a tutorial creation add-on to create workflow design and automation. Users can create graphical representations of their workflows without any technical knowledge of coding or scripting. However, UiPath is very expensive, preventing smaller businesses from using it, and it cannot create how-to guides or process documents like Scribe does.
