Moveworks is a platform that provides AI-powered automation solutions that help organizations streamline employee issue resolution across various industries. It employs natural language processing (NLP) technology to interpret employees' questions to resolve IT problems, HR inquiries, and other service requests instantly, reducing wait times and improving efficiency. The platform offers multilingual support, allowing employees to communicate with the chatbot with ease.
Moveworks is designed to integrate with other enterprise software applications and systems, including ServiceNow, Slack, and Microsoft Teams, and is customizable to meet specific organizational needs. The platform has been recognized as a leader in the field of AI automation and has earned critical acclaim from Gartner and Forbes. Unfortunately, Moveworks does not provide pricing information on its website, and customers must consult with the company for pricing details.
TLDR
Moveworks is an AI-powered automation platform for streamlining employee issue resolutions in various industries. It uses NLP technology to understand employee questions, allowing it to autonomously resolve IT problems, HR inquiries, and other service requests instantly, reducing wait times and improving efficiency. Multilingual support and integration with other enterprise software applications and systems make the platform highly customizable.
Moveworks has been recognized as a leader in the field of AI automation by Gartner and Forbes, and its platform is highly capable and effective. However, the company does not provide pricing information on its website, and customers must consult with the company directly for pricing details.
Company Overview
Moveworks is a leading provider of AI-powered automation solutions that helps organizations across various industries streamline employee issue resolution. The company's platform uses natural language processing (NLP) technology to understand and interpret employee questions, automatically resolving IT problems, HR inquiries, and other service requests in seconds, rather than days.
The Moveworks platform delivers on-demand support to employees, enabling them to resolve issues quickly and efficiently without having to seek assistance from a dedicated support team. The system uses AI algorithms to constantly learn and improve from each interaction, ensuring that the platform becomes increasingly accurate and effective over time. By automating these types of requests, organizations can reduce the workload on their IT and HR teams, enabling them to focus on more strategic initiatives that drive business growth.
The company's AI platform is designed to integrate seamlessly with a wide range of enterprise software applications and systems, including ServiceNow, Slack, Microsoft Teams, and more. This ensures that employees can easily access the help they need, regardless of which platform they are using. Additionally, the platform is highly customizable, enabling organizations to create personalized workflows that align with their unique needs and requirements.
Moveworks has quickly established itself as a leader in the AI automation space, having been recognized by Gartner as a Cool Vendor in AI for Customer Service and by Forbes as one of the most promising AI companies in the United States. The company's platform has been deployed by numerous organizations across various industries, including financial services, healthcare, energy, and more.
Features
AI-Powered Automation
Natural Language Processing
Moveworks platform uses Natural Language Processing (NLP) to understand and interpret employees' questions so as to automatically resolve IT problems, HR inquiries, and other service requests in seconds instead of days.
AI Algorithms
Moveworks uses AI algorithms to constantly learn and improve from every interaction, ensuring that the platform becomes increasingly accurate and effective over time. This helps organizations streamline employee issue resolution.
Reduced Workload and Costs
By automating the resolution of requests, organizations can reduce the workload on their IT and HR teams, enabling them to focus on more strategic initiatives that drive business growth. Therefore, Moveworks platform leads to the reduction in costs and idle time.
Multilingual Support
Conversational AI support across Languages
The Moveworks platform has added support for multiple languages, including Chinese, Japanese, and Korean. This makes it possible for employees in different countries to communicate easily with the chatbot when they face a challenge.
Semantic Search Capabilities
Moveworks tackles employees' toughest tech questions by providing the exact answer they need — bringing your knowledge base to life. Powered by the company's first-of-a-kind Semantic Search, the Moveworks bot connects the symptoms of an IT issue to the right solution. Therefore, allowing it to support multiple languages.
Chatbot User Interface
Moveworks platform's language is the new UI. The platfom uses advanced large language models, like GPT-3, to connect people and enterprise systems in a way that is simply magical. It provides a user-friendly medium for employees to reach out for support.
Seamless Integration:
Enterprise Software Applications Integration
Moveworks is designed to integrate seamlessly with a wide range of enterprise software applications and systems, including ServiceNow, Slack, Microsoft Teams, and more.
Customizable Workflow
The platform is highly customizable, enabling organizations to create personalized workflows that align with their unique needs and requirements. This feature helps organizations to guarantee customer satisfaction, meeting their specific requirements, and matching their workflows.
Moveworks API
Moveworks API allows organizations to proactively solve employees' issues occurring within their software applications, improving the experience for users. This helps in reducing the workload on IT teams and other departments, giving them time to focus on more important and strategic initiatives.
Automated IT Support
Autonomous IT Support
Moveworks is a conversational AI chatbot that allows employees to resolve their tech issues directly, instantly and autonomously, with no involvement from the IT team. This helps IT teams focus on more strategic initiatives that drive business growth, thus reducing the workload on IT teams and other departments.
Deep Integration into Enterprise Systems
The Moveworks AI platform combines advanced machine learning techniques—including conversational AI and natural language understanding (NLU)—with deep integration into enterprise systems to completely automate the resolution of IT support issues. This helps organizations streamline their support processes and saves employees time, energy and stress.
IT Chatbot for the Entire Organization
Moveworks expands its IT chatbot platform to encompass the entire organization. This helps organizations' employees to communicate easily with the chatbot for support when they face any challenge without having to contact the IT department. This helps in reducing the workload on IT departments, reducing costs and optimizing resources.
Recognition and Acclaim
Cool Vendor in AI for Customer Service
Moveworks has been recognized by Gartner as a Cool Vendor in AI for Customer Service. This attests to the capability of the company in the area of customer service, and assures customers of its functionality and effectiveness.
Forbes Recognition
Moveworks was listed by Forbes as one of the most promising AI companies in the United States. This proves the company's effectiveness in automating employee issue resolution and driving innovation within the industry.
Deployed Organizations in various Industries
The Moveworks platform has been deployed by numerous organizations across various industries, including financial services, healthcare, energy, and others. This attests to its versatility and its ability to meet the needs of various organizations despite their differences.
Pricing
Unfortunately, there is no information available on Moveworks' pricing plans. The company does not publish them on their website or provide them to potential customers without a consultation. However, it is clear that Moveworks' platform is offered as a cloud-based machine learning tool that can autonomously resolve IT support issues.
The platform activates many different resolution skills to take action, complete tasks, retrieve information and find answers.
It's worth comparing Moveworks' offering to those of similar software companies. For example, Databricks in San Francisco offers the Databricks Lakehouse Platform, a data science platform and Apache Spark cluster manager. Microsoft's Azure Machine Learning is an end-to-end data science and analytics solution that helps professional data scientists to prepare data, develop experiments, and deploy models in the cloud.
While Hugging Face is an open-source provider of natural language processing (NLP) technologies.
Overall, without specific pricing information for Moveworks, it's impossible to compare it directly to those other companies. However, based on the platform's capabilities and use cases, it's likely to be appropriately priced for mid- to large-sized enterprises. It's best to contact Moveworks directly for pricing information and to discuss which edition and features are suitable for your business.
FAQ
What is Moveworks and how does it work?
Moveworks is an AI-powered automation platform that helps organizations streamline employee issue resolution by using natural language processing (NLP) technology. It understands and interprets employee questions, and automatically resolves IT problems, HR inquiries, and other service requests in seconds.
The platform is designed to integrate seamlessly with various enterprise software applications and systems, including ServiceNow, Slack, and Microsoft Teams. This allows employees to access the help they need regardless of which platform they use. They can easily and efficiently resolve issues without requiring the assistance of a dedicated support team, eliminating the need for lengthy wait times and reducing the workload of IT and HR teams.
What sets Moveworks apart from other AI automation solutions?
Moveworks uses advanced NLP technology and AI algorithms to constantly learn and improve from each interaction. This ensures that the platform becomes increasingly accurate and effective over time, leading to high levels of both perplexity and burstiness. The platform is also highly customizable, which enables organizations to create workflows that align with their unique needs and requirements.
Moveworks has been recognized by industry leaders such as Gartner and Forbes as a leader in the AI automation space, and has been deployed by numerous organizations across various industries, including financial services, healthcare, and energy.
Can Moveworks be used in remote work settings?
Absolutely! Moveworks helps remote employees to quickly and easily resolve IT and HR issues without needing to be physically present in the office. Moveworks can reset passwords, notify employees about expiring passwords, alert employees when they become locked out, and help them unlock their accounts.
By automating these types of requests, organizations can reduce the workload on their IT and HR teams, enabling them to focus on more strategic initiatives that drive business growth. Moveworks has become increasingly popular among organizations with remote workers, particularly since the pandemic.
Can Moveworks integrate with other enterprise applications?
Yes, Moveworks is designed to integrate seamlessly with a wide range of enterprise software applications and systems. This includes ServiceNow, Slack, Microsoft Teams, and many more. This ensures that employees can access the help they need, regardless of which platform they are using.
Additionally, the platform is highly customizable, enabling organizations to create personalized workflows that align with their unique needs and requirements.
Is Moveworks secure?
Yes, security is a top priority for Moveworks. Its platform is designed with enterprise-grade security standards that meet or exceed industry regulations.
The platform uses end-to-end encryption to keep all data and communications secure, and data is stored in secure data centers. Furthermore, employee data is kept confidential and the platform is compliant with GDPR, CCPA, and HIPAA regulations.
Moveworks works closely with clients to ensure that their data is safe and secure with its platform.
