In today's world, receiving and replying to emails has become more time-consuming than productive for many teams. Missive, a unified email, chat, and task management platform, aims to change that by revolutionizing the way teams manage their inbox. By providing a multi-functional platform, teams no longer have to waste time switching between different communication channels, thus increasing productivity and efficiency.
With features like shared inboxes, chat, tasks, shared drafts, comments, and customizations, every requirement for managing team inboxes is available in a single platform. Missive offers Webhooks and API, allowing businesses and teams to easily integrate Missive with other apps and services.
Their comprehensive security features, including data encryption, backups, and two-factor authentication, ensure the protection of sensitive team data.
TLDR
Missive is an all-in-one platform aimed at revolutionizing the way teams handle their inboxes. With a myriad of features like shared inboxes, chats, tasks, shared drafts, and customizations, Missive provides a unified email, chat and task management space for teams.
It offers webhooks, APIs, and integrations with apps like Slack, Trello, Asana, Zendesk, and Gmail, providing flexibility and customization options to cater to each team's specific needs. The application also offers excellent security features like data encryption, backups, and two-factor authentication.
Overall, Missive is an excellent productivity tool for teams looking for a simpler and more efficient way to manage their inboxes.
Company Overview
Missive is a company that seeks to improve the productivity of teams in dealing with their inbox by breaking silos and giving new life to an outdated process. In today's fast-moving world, email communication is becoming more time-consuming than productive.
Collaborating around emails becomes even more difficult with no proper way to share thoughts except through more emails. This is where Missive comes in.
The company aims to improve how teams handle their inbox and increase productivity by offering a unified email, chat, and task management platform for teams. Missive helps bring members of teams together and promotes collaboration through its features such as shared drafts, tasks, collaborative search, comments, and more. By using Missive, teams no longer have to waste time bouncing between different communication channels as they can now manage every task from a single platform.
Missive is committed to making communication easier and more manageable for teams through innovations and constant improvement of its platform. From its headquarters located at 190 rue Dorchester, studio 50.5, Quebec QC, Canada, the company has made significant strides towards ensuring that teams achieve their communication goals in record time. Their productivity tools function to help teams save time by making it easier to communicate, both within the team and externally.
Support questions can be directed to Missive's Help Center, while inquiries for any other matter can be sent to [email protected]. Their press kit contains official logos and app screenshots.
Join Missive and transform your team's communication process!
Features
Unified Email, Chat, and Task Management Platform
Shared Inboxes and Personal Inboxes
Missive supports any email setup from any email provider. Whether you have shared inboxes or personal inboxes, Missive brings them all together into a single platform. No need to switch between different email providers or communication channels as you can now handle everything from Missive.
Chat
Aside from email, Missive also allows users to chat with team members in real-time, making collaboration much easier. With Missive chat, you can ask for help, discuss ideas, and share opinions with your fellow team members in one shared space. No need to move to another platform for chat as Missive has it all.
Tasks
Missive helps teams to stay on top of their tasks and deadlines by providing a task management system. You can assign tasks to specific team members, set due dates, and track the progress of each task, all from within Missive. No need to use a separate app or platform for task management as Missive has got you covered.
Collaborative Features
Shared Drafts
Missive allows teams to collaborate on email drafts by offering the option to create shared drafts. This means that instead of sending multiple drafts back and forth via email, team members can collaborate on a single draft and make changes in real-time, increasing efficiency.
Collaborative Search
Missive has a powerful search feature that allows users to search for specific emails or chat conversations from within the platform. This feature also comes with collaborative search, which means that team members can search together for a particular email or chat, making it easier to find information when you need it.
Comments
Missive offers a comments section that allows team members to comment on specific emails or chat conversations. This makes it easier to have discussions around specific issues without having to send multiple emails or chat messages back and forth. It also helps to keep the conversation organized and centralized.
Customization
API
Missive offers an API that allows teams to integrate their email, chat, and task management systems with other apps and services. With the API, teams can automate tasks and enrich conversations with content from the web. This feature provides flexibility and customization options that help teams tailor Missive to their specific needs.
UI/iFrame Integrations
Missive offers user-interface and iFrame integrations with other apps and services, allowing users to access these apps and services from within the Missive platform. This feature makes it easier for teams to access the tools and apps they need to do their work without having to leave the Missive platform.
Webhooks to Your Server
Missive offers Webhooks that allow teams to receive data from Missive and automate tasks based on that data. This feature provides more customization options and flexibility when it comes to integrating with other apps and services.
Accessibility and Security
Accessibility
Missive is accessible from any device with an internet connection, making it easy for you to stay connected with your team even when you're on the go. Whether you're using a desktop computer, laptop, tablet, or mobile device, you can access Missive from any of these devices.
Security
Missive takes security seriously and provides several features to protect your team's data. For example, Missive encrypts all data in transit and at rest, ensures that backups are encrypted, and provides two-factor authentication to secure your account. Additionally, Missive allows admins to control access to the platform, ensuring that only authorized team members can access sensitive data.
Observer Features
Missive allows managers to supervise employees and make sure that no lead or email is missed while also providing a sense of security that it is not too intrusive for employees. Every team member has their own Missive account and associated tasks they can work on, which ensures transparency and avoids overlap in work.
Integrations
Missive focuses on providing a unified inbox experience for teams dealing with emails, chats, and collaboration tools. To enhance its capabilities, Missive integrates with various third-party tools that offer complementary features and extend its functionality.
Slack
Missive integrates with Slack, a popular messaging and team collaboration platform. With this integration, you can forward messages from Slack channels to Missive conversations, and vice versa. It allows team members to collaborate on urgent or important messages without the need to switch between apps.
Trello
Missive can be integrated with Trello, a web-based project management tool that provides visual workflows. With this integration, you can create Trello cards directly from Missive conversations, making it easy to assign tasks to team members and track progress. It's a great way to ensure that all your communication and tasks are organized in one place, without the need to jump between multiple apps.
Asana
Missive integrates with Asana, a popular project management tool used to track and manage tasks. With this integration, you can create Asana tasks from Missive conversations and track progress. It simplifies coordination between team members by ensuring that everyone is aware of what needs to be done, and who is responsible for it.
Zendesk
Missive integrates with Zendesk, a popular helpdesk software that manages customer communication. With this integration, you can turn Missive conversations into Zendesk tickets, allowing you to keep track of customer inquiries as tickets. The integration streamlines communication between teams, ensuring that customer issues are resolved quickly and efficiently.
HubSpot
Missive integrates with HubSpot, a powerful sales, marketing, and customer service platform. With this integration, you can view and manage customer data directly from your inbox, without the need to switch between Missive and HubSpot. It provides your team with quick access to customer information, allowing for better communication and providing the best possible customer experience.
Gmail
Missive can be integrated with Gmail, a popular email service provider used by millions of people. With this integration, you can manage your Gmail account from the Missive app, ensuring that all your communication is organized in one place. It simplifies your workflow by allowing you to access multiple accounts, send and receive emails, and manage contacts, all from the Missive app.
FAQ
What is Missive?
Missive is an all-in-one platform designed to improve the collaboration, productivity, and efficiency of teams by unifying email, chat, and task management in one place.
How does Missive work?
By using Missive, teams can centralize communication around a project, task, or client. It provides a shared inbox that allows multiple users to access and respond to incoming emails. Users can also collaborate on drafts, use threaded comments, create tasks and reminders, and send internal messages and mentions, all within the Missive platform.
What are the key features of Missive?
Missive is loaded with features to improve team collaboration, productivity, and efficiency, including shared inbox, email triage, message threading, email templates, emoji reactions, internal and external messages, shared drafts, email and contact search, custom labels, and task management.
How does Missive promote team collaboration?
Missive promotes team collaboration by allowing team members to work together seamlessly. Team members can read, respond to, and send emails on the same platform, work on email drafts together, share their thoughts or comments on a specific email thread, sign off when they are done with an email, send reminders or tasks to each other, and get notified and collaborate on tasks, all without switching context.
What type of support does Missive offer?
Missive provides customer support via email, and users can send their inquiries to [email protected]. Additionally, Missive has a help center featuring a knowledge base, FAQs, tutorials, and user guides to help users navigate Missive's features and functions. There is also a press kit containing official logos and app screenshots for the media and other interested parties.
Alternatives
If you are not satisfied with Missive, there are several Missive alternatives available that offer more advanced features to streamline your communication and collaboration processes. Here are some of the best options:
Drag
Drag is a perfect Missive alternative for Gmail users. It allows you to create a shared inbox that lets team members reply to emails from their various devices. The app also lets you create email sequences, which helps in responding to inquiries within the shortest period to boost customer experience.
Furthermore, Drag has reporting and analytics features that help users track their performance and establish if they are on the right track. With Drag, you can add internal notes, feature discussion boards, and archive your emails via your Gmail shared inbox. Drag is a top workflow management software trusted by over 30,000 users around the world.
Spike
Spike is a productivity app designed to turn your email into more of a chat space, offering a seamless collaboration and project management platform right from your inbox. With Spike, you don’t have to switch from your email to use the app.
You can create groups with your team and customers to collaborate on projects, plan, and execute plans in real-time with easy access to files and documents. Spike is budget-friendly and suitable for small businesses. It has an email archiving feature via shared inbox but lacks the advanced features essential for large organizations.
Zendesk
Designed primarily to help customer service teams connect with customers seamlessly, Zendesk, a complete option on the market, provides a centralized hub for ratings and performance management, allowing you to track metrics and KPIs that establish whether you need to add or layoff some team members. Zendesk is suitable for chatbots and chat agents that want to monitor the whole customer journey. The app provides personalized customer experience and is suitable for small, medium and large businesses, but it's also one of the most expensive options available.
Freshdesk
Freshdesk is a cloud-based customer support tool designed to help support teams offer real-time assistance remotely. The app converts incoming email, phone, chat, and web requests into tickets, then unifies resolution across different channels. Freshdesk has automation features that get rid of tedious tasks, offers self-service, and has reporting and analytic tools to measure metrics.
You can keep tabs on agent workload in real-time to decide if you need to expand your team or lay off some agents depending on their productivity. Freshdesk is suitable for businesses of all sizes and offers a seamless customer support experience.
