Glean is a search tool powered by AI that streamlines the process of finding information to enhance productivity and work satisfaction for individuals. The tool was established by a team of former Google engineers specializing in search who work to provide their clients with similar search efficiencies in their work and personal lives. The company's team comprises innovative experts who are continually working to improve work processes and make it easier for individuals to achieve their goals and help other teams do the same.
Glean is a cutting-edge tool that aims to revolutionize the way individuals find what they need to maximize productivity in their work environment.
TLDR
Glean is an AI-powered search tool designed to simplify the process of locating information for individuals. The company was founded by a team of former Google search engineers aiming to bring the same search efficacy individuals experience personally to their professional lives. Glean's team is made up of innovative individuals dedicated to improving work processes, increasing productivity, and achieving individual and team goals.
The tool provides a centralized knowledge management system that facilitates the organization and sharing of information and intelligent search ranking capability. Glean integrates with Slack to streamline team communication and enables the creation of short links for commonly used company resources.
Lastly, Glean provides powerful search capability and faster ticket resolution that helps individual and team productivity. With its integration to general ledger systems, Glean eliminates manual reconciliation and data entries, saving time and reducing costs.
Glean's automated data extraction and GL coding, bill approval, prepaid amortization schedules, and payment facilities help to simplify vendor budgeting and bill pay processes.
Company Overview
Glean is an AI-powered search tool that makes it easier for people to locate the information they need for productivity and work satisfaction. Founded by former Google search engineers, the company aims to provide individuals with similar search efficacy in their professional lives that they experience personally, using tools that help find what they need. Glean's team consists of a group of curious and creative individuals dedicated to improving work processes, making it easier for people to achieve their goals and help other teams do the same.
The CEO, Arvind Jain, co-founded Rubrik, one of the fastest-growing companies in cloud data management, and worked as a Distinguished Engineer at Google. Co-founder Vishwanath TR is responsible for leading Glean's Infrastructure teams, and his professional background includes working as a Principal Software Engineer at Facebook and a Principal Development Lead at Microsoft.
Piyush Prahladka, another Glean co-founder, leads the company's Search and Intelligence team and has extensive experience at Uber and Google, including work with Google's core search ranking team. Finally, Tony Gentilcore, co-founder, and leader of Glean's Product Engineering team, has more than 20 years of experience building products with fast and smooth user interfaces for devices of every size and has worked extensively with Google, where he helped modernize the web search results page and led Chrome's Speed Team.
As search experts, Glean’s team has attracted partnerships with some of the best investors in the Valley, having inspired confidence through their innovative and adaptive approach to advancing and streamlining the search processes people use every day. In essence, Glean is an innovative and exciting tool that is revolutionizing the way people find what they need to accomplish their goals and transform team productivity.
Features
Centralized Knowledge Management
Organize and Share Information Easily
Glean's tool provides a centralized system for storing and organizing information within your company. With this tool, you can easily create collections of links, write descriptions, and share them with your colleagues. This way, you can avoid losing track of relevant data and make access more efficient for your team.
Intelligent Search Ranking
The intelligent search ranking capability of Glean's tool ensures the right answers appear at the top of search results, making it more convenient for everyone to find the information they need. Even variations of questions generate accurate search results, ensuring efficient navigation through existing knowledge.
Control Administration with Department Specific Views
Glean allows you to maintain control over what each department sees, and its permission levels for system access. This way, sensitive information won't fall into the wrong hands or confuse other departments with irrelevant information.
Slack Integration
Streamline Team Communication
The integration of Glean into Slack allows you to save answers directly from conversations and recall them through Slackbot automatically. This feature makes team communication better and more streamlined during collaborations.
Powerful Search and Work Hub Capabilities
Save Time with The Go Links Shortcut
With Glean, you have easy access to all of your essential resources within a few clicks. You can create "Go Links" that are short, memorable codes that bring you swiftly to specific collections or pages. For instance, rather than remembering a long URL for a company document, you can type "go/invoice," and the system will direct you to the payment's page.
Keep Accounts and Workflows Straight
Glean can support your workflows and help you with meeting preparation by providing a reliable system to track account details for different clients. This way, you can benefit from specific work-related modules, and reduce mistakes or omissions that might hurt your company's reputation in front of their customers.
Track Code Changes and Resolve Issues Quickly
Glean's tool also provides an easy way to track code changes and get the right context. It allows you to understand the history of any given branch within a few seconds, helping you save time and make more informed decisions when coding. It also provides the capability to search through code libraries, thus giving a more comprehensive view of the organization's codebase.
Faster Ticket Resolution
Quickly Find Answers to Frequently Asked Questions
Glean's tool provides an updated and relevant source of information to help your customer support team suggest the right answers to customer inquiries. With the tool, you won't have to waste time copying and pasting information or adapting answers to multiple customers. Instead, you can ensure your team can focus on customer satisfaction, resulting in better customer retention rates.
Aggregate Links from Various Applications
Glean's tool helps to collect links and documents from cloud applications, thus making available vast amounts of data on support-related issues. This feature significantly speeds the resolution process and helps make it more accurate for standardized responses.
Direct Access to Tickets and Pull Requests
Glean ensures that its search functionality is easily accessible, even on individual ticket support pages. With this feature, agents can quickly identify how to respond to their clients' queries without the need for back-and-forth message exchanges that can take hours.
Integrations
Glean AI aims to make the lives of its users easier by eliminating data entry and manual reconciliation. It is capable of integrating with the general ledger system of its users, allowing them to improve their productivity and reduce costs. Here's how Glean AI integration works:
Real-time Information
Glean AI's automatic synchronization ensures that your GL systems reflect the same information as in Glean AI, giving you access to real-time financial data. This feature means that payments made through Glean AI are automatically reflected in your general ledger, and there are no longer errors that come from manual data entry.
Savings on Time
Glean AI automation capabilities offer incredible time savings for its users. This feature simplifies vendor budgeting and bill pay processes by automating data extraction, GL coding, bill approvals & payments, and prepaid amortizations schedules. This feature has helped in saving an estimated 50% of FTE in monthly time savings and has also helped in catching several billing issues that would not have been uncovered but for Glean AI.
Spend Visibility
Glean AI offers spend visibility to its users, helping them keep an eye on their invoices, expenses, renewals, and late payments, which results in saving lots of money. With this feature, Glean AI has simplified vendor budgeting and bill pay processes, allowing users to look for invoice increases and notices for upcoming renewals while seeing if an expected invoice is late. Users can accurately accrue for a vendor's monthly expenses while keeping track of their spend visibility.
FAQ
What is Glean?
Glean is a knowledge management tool that allows you to consolidate company information, files, and links into one easily accessible location for your team to find and use. With Glean, you can create collections of links, write descriptions for each, and share them with your team. Glean also offers an intelligent search function that surfaces the right answers, even for variations of questions, and integrates with Slack to save and surface answers directly from conversations.
How does Glean work?
Glean allows you to organize your company's knowledge into collections of links, documents and descriptions, and also integrates with Slack to save and surface answers directly from conversations. With Glean, you can control which departments can see specific answers by administering access, search and work hub capabilities, generate short links that are easy to remember for commonly used resources, and keep everything organized in one place.
What are the benefits of using Glean?
Using Glean can help you save time and increase productivity by consolidating all of your company's knowledge into one easily accessible location. With tools like intelligent search and Slack integration, it's easier than ever to find the information you need quickly. Glean can also help you to stay organized by allowing you to control who can see which answers, generate short and memorable links for commonly accessed resources, and more.
How does Glean help with collaboration?
Glean can help with collaboration by consolidating knowledge and information into one central location, making it easier for team members to find and access the resources they need. Glean also offers Slack integration, which allows team members to save and surface answers directly from conversations, and you can control which departments can access specific answers, making it easier for teams to collaborate on projects and tasks.
How does Glean help with customer support?
Glean's intelligent search function and centralized hub of information can help customer support teams quickly find the answers they need to resolve customer issues efficiently and keep customers happy. With Glean, customer support teams can consolidate all relevant information into collections of links, documents, and descriptions, making it easier to find frequently referenced information. Glean also allows you to control who can access certain answers and generate short links for commonly accessed resources.
