Fin by Intercom is an AI tool that offers efficient customer support services by providing immediate and accurate answers to customer queries. Powered by GPT-4 and Intercom's proprietary ML technology, Fin holds complete support conversations in plain English and requires no set-up.
Intercom ensures that the AI bot provides trustworthy and precise responses to queries by analyzing existing support content. Fin also allows easy integration with intercom accounts, and customers who activate the beta feature get to participate for free. Intercom plans on adding support for more languages to increase the tool's accessibility, with the upcoming feature allowing AI-powered multilingual conversations with customers.
Fin's success hinges on accuracy and cost-effectiveness, with analytics and reporting available to users for accurate monitoring of support performance.
TLDR
Fin by Intercom is an AI bot designed to reduce support volume and resolution times by providing accurate and real-time answers to customer queries. The AI tool requires zero setup and uses GPT-4 and Intercom's proprietary ML technology to deliver trustworthy and precise responses based on existing support content. Integration with Intercom accounts is hassle-free and free participation is available for the beta version.
Intercom also plans on adding support for multiple languages which will allow businesses to have AI-powered multilingual conversations with their customers, increasing customer satisfaction and loyalty. Fin's optimization for accuracy ensures cost-effective customer support with accurate analytics and reporting available to users for accurate monitoring of support performance.
Company Overview
Fin by Intercom is an AI bot that revolutionizes customer support by accurately and immediately answering customer questions, reducing support volume, and resolution times. It holds complete support conversations in plain English, powered by the latest GPT-4 and Intercom’s proprietary ML technology. The AI model requires zero set up - just point it at your help center and turn it on.
Fin provides trustworthy and accurate answers based on your existing support content, and it seamlessly passes more complex questions directly to your human support team.
Fin is already in production, and customers are providing feedback to ensure it delivers a great experience. Gradual invitations to join the beta in the next few weeks will gather additional feedback as development continues.
To join the beta, individuals must have an active Intercom account. Beta access will apply to the whole workspace, and users will be contacted to approve joining the beta when invited.
The waitlist is open to anyone excited to try out and help develop AI features. Although Fin is initially designed to work in English, Intercom plans to add support for additional languages soon. Participation in the beta is free of charge, and any future pricing details will be shared at general release.
Customers in the beta will be notified of any future pricing and won’t be charged without their consent.
The Intercom platform includes a suite of automation features, including Resolution Bot for answering common questions, and recently-announced AI Inbox features (in beta). Intercom customers can learn more about using these features. For general information about how Intercom protects user data, see the Security page and Privacy Statement.
Features
Automated Customer Support
Real-time Support
Fin by Intercom provides immediate answers to customer questions, reducing support volume and resolution times. The AI model allows for real-time conversations in plain English, powered by the latest GPT-4 and Intercom’s proprietary ML technology.
Trusted Responses
Fin is designed to only provide answers based on content in your existing help center, increasing accuracy and trustworthiness. It always links to its source articles, so your customers can validate responses.
Seamless Transition to Human Support
If a question is too complex for Fin to accurately answer, the bot seamlessly passes it to the human support team for further assistance. This integration with human support ensures that every customer query is eventually resolved by a human expert.
Easy Set-Up
Zero Configuration Required
Fin requires zero set up, just point it at your help center and turn it on. You don't have to write any specific code or train it with pre-defined data. It intelligently uses existing support content to answer customer queries.
Fast Integration
Integrating Fin with your Intercom account is a hassle-free process. The AI bot is already in production, and you can join the beta if you have an active Intercom account. The waitlist is open to anyone excited to try out and help develop AI features.
Free Beta Access
Participation in the beta is free of charge, and any future pricing details will be shared at general release. Customers who are part of the beta program will be notified of any future pricing and won’t be charged without their consent.
Support for Multiple Languages (Upcoming Feature)
Increased Accessibility
Intercom plans to add support for additional languages soon. This would increase the tool’s accessibility and enable global companies to offer customer support in multiple languages.
Multilingual AI Conversations
The upcoming feature would allow businesses to have AI-powered multilingual conversations with their customers. This would increase customer satisfaction and loyalty by providing quick and easy support in their preferred language.
International Expansion
With support for multiple languages, businesses could easily expand their operations to different regions with different languages. They could serve local customers without having to worry about language barriers.
Data Security
Protection of User Data
Intercom is committed to protecting user data. They have a dedicated Security page and Privacy Statement outlining how they protect customer data.
Respect for GDPR
Intercom recognizes and respects the European Union’s General Data Protection Regulation (GDPR). They provide EU Standard Contractual Clauses for all customers who require them.
Safe and Secure Communication
With Intercom, all communications between customers and support teams are safe and secure. The platform enforces encryption at rest and in transit, ensuring that sensitive information is kept safe and secure.
Increased Accuracy and Cost-Effectiveness
Optimization for Accuracy
Fin is specifically built to be effective and ready for customer service teams, using both GPT-4 and the ChatGPT API in parallel to optimize for accuracy. This ensures accurate answers to customer queries and reduces the likelihood of errors.
Cost-Effective Customer Support
By leveraging AI support from Fin, businesses can reduce the costs associated with providing customer support. Automated support would be cheaper and more efficient, ensuring that businesses only rely on human support for complex issues that cannot be resolved by the bot.
Accurate Analytics and Reporting
Intercom provides businesses with accurate analytics and reporting on the performance and effectiveness of their customer support. They can identify trends and patterns in customer queries, allowing them to optimize their support workflows and improve customer satisfaction.
Integrations
Fin by Intercom offers a range of integrations to help teams work more efficiently and deliver better customer experiences. Seamlessly syncing data across various tools, Fin streamlines operations behind the scenes, so your team can focus on what they do best. Here are some of the integration categories available:
Messenger App Collection
With the Messenger App Collection, customers can easily find what they need without having to start a chat. This integration helps resolve customer issues faster while giving teams more time to deal with complex issues.
Conversations App Collection
The Conversations App Collection allows customers to complete actions directly in the chat, reducing the number of steps needed to resolve issues. This integration helps teams respond to customers more quickly and keep conversations flowing smoothly.
Inbox App Collection
The Inbox App Collection centralizes key tools in one place, allowing teams to respond to customers more quickly without switching tabs. With access to all key tools, teams can stay on top of their customer interactions and keep their workflow smooth.
CRM App Collection
The CRM App Collection syncs CRM data and triggers tech stack workflows, streamlining operations behind the scenes. With this integration, teams can work more efficiently and keep track of their customer interactions with ease.
Custom Integrations using Fin by Intercom APIs
If your team needs a custom integration that's not covered by the existing App Collections, you can build integrations using the Fin by Intercom APIs. This flexible approach lets your team tailor your integrations to your specific needs, ensuring that you get the most value from your investment.
By connecting their tools to Fin by Intercom, customers delight their end-users with personalized, timely, and scalable support. Regardless of their team size and industry, customers can shorten the time to purchase, increase customer satisfaction, and reduce friction in their operations.
FAQ
What is Fin by Intercom?
Fin by Intercom is an AI bot designed to revolutionize customer support. It provides accurate and immediate answers to customer questions, thereby reducing support volume and resolution times.
It can understand and hold complete support conversations in plain English and is powered by the latest GPT-4 and Intercom's proprietary ML technology. It requires zero setup and provides trustworthy and accurate answers based on your existing support content. Fin seamlessly passes more complex questions directly to your human support team when necessary.
How does Fin work?
Fin works by analyzing existing support content and providing accurate and relevant answers to customer questions in a conversational manner. It uses GPT-4 and Intercom's proprietary ML technology to understand questions and offer helpful answers. When the bot encounters a question it cannot handle, it seamlessly transfers the conversation to your human support team.
Who can join Fin's beta?
Individuals with an active Intercom account can join Fin's beta. The beta is available for the entire workspace, and users will be contacted to approve joining the beta when invited. Although Fin is initially designed to work in English, Intercom plans to add support for additional languages soon.
Participation in the beta is free of charge, and any future pricing details will be shared at general release. Customers in the beta will be notified of any future pricing and won't be charged without their consent.
How can Intercom customers use other automation features like Resolution Bot?
Intercom customers can use Resolution Bot for answering common customer questions, and they can use recently-announced AI Inbox features (in beta). The platform includes a suite of automation features, including these.
How does Fin ensure the accuracy of its answers?
Fin is designed to provide the most accurate answers possible. It analyses existing support content and carefully matches it to customer questions. When it encounters a question it cannot answer, it immediately transfers the conversation to a human support team.
In this way, Fin ensures customer satisfaction and accurate support.
