Bahasa is an AI tool that offers businesses a new way to communicate with their customers through chat, providing automation to serve customers 24/7 with the help of their chatbot, which deeply understands Bahasa Indonesia. Bahasa's extensive knowledge of Bahasa Indonesia's phrases is one of its competitive advantages, as it offers faster service to customers and scales up customer operation. Bahasa provides customers with their beloved payment and shipping method with GoPay, Grab, Bank Transfer, Bank VA, JNE, JNT, etc., making their shopping journey seamless.
The Omni-channel platform offers customer support teams an efficient and effective process to serve customers better. Bahasa's AI-language data model classification helps businesses analyze automation performance for experience improvement, uncover customer insights, and uncover improvement potentials to serve the customer better.
TLDR
Bahasa is an AI tool that provides businesses with a new customer communication channel through chat, enabling them to serve their customers 24/7 with the help of their chatbot, which deeply understands Bahasa Indonesia. Bahasa offers integration with popular chatting platforms like WhatsApp, LINE, Telegram, and more, making it easier for customers to connect with customer support teams efficiently and effectively serving their needs.
Bahasa's extensive knowledge of Bahasa Indonesia's phrases is one of its competitive advantages, providing faster service to customers and scaling up customer operation. Bahasa offers customers a seamless shopping journey and provides efficient customer support operations.
Its Omni-Channel platform offers customer support teams an efficient and effective process to serve customers better, providing a hybrid BOT-human interaction whenever chatbots can't handle specific or complex problems. Bahasa's AI-language data model classification helps businesses analyze automation performance for experience improvement, uncover customer insights, and uncover improvement potentials to serve the customer better. The tool offers various features, including chatbot performance tracking and FAQs management, queue system and agent management, file sharing, internal note sharing, template messaging, performance tracking, sentiment analysis, and ticket transfer and important notes taking.
Company Overview
Bahasa is an AI tool that provides businesses with a new connection channel to communicate with their customers through chat. This automation enables businesses to serve their customers 24/7 with the help of their chatbot, which deeply understands Bahasa Indonesia. Bahasa is the first chatbot in Indonesia that serves customers through the entire shopping journey, responding quickly and precisely.
It provides faster service to customers, scales up customer operation, integrates with the most frequently used applications/services in Indonesia, and offers chatting interaction on top of the most popular chatting platform in Indonesia, like WhatsApp, LINE, Telegram, and more.
Bahasa provides customers with their beloved payment and shipping method with GoPay, Grab, Bank Transfer, Bank VA, JNE, JNT, etc., making their shopping journey seamless. The automation is also integrated with popular chatting platforms, complete payment methods, and easy shipping with logistic integrations.
Bahasa's AI-language data model classification helps businesses analyze automation performance for experience improvement, uncover customer insights, and uncover improvement potentials to serve the customer better.
Bahasa's Omni-channel platform offers customer support teams an efficient and effective process to serve customers better. It provides customers with a hybrid BOT-human interaction, and when chatbots can't handle specific/complex problem-solving, the platform enables the customer to connect with a human agent immediately.
One of Bahasa's competitive advantages is its extensive knowledge of Bahasa Indonesia's phrases, even up to the slang or informal language, as mentioned in Koran Tempo in November 2018. Bahasa serves as an excellent tool for companies looking to expand connection channels with their customers by conversing through chat, improving customer experience, and providing efficient customer support operations.
Features
Unified Interaction and Customer Experience
Captured Full Interaction Tracking
Our tool ensures that there is no missing interaction recording between the customer, agent, and chatbot, therefore creating a seamless experience.
Our customers can rest assured that all communication channels are being monitored in real-time, which boosts efficiency and equally saves resources.
Chatbot Performance Tracking and FAQs Management
With our tool, our customers can track their chatbot performance and frequently asked questions. The AI-powered tool enables chatbots to answer FAQs seamlessly, minimizing the workload of human agents.
The chatbot's efficiency reduces the waiting time for customers, enhances their experience and saves resources for the company.
Queue System and Agent Management
Our tool enables an intelligent queuing system to assign agents to the best-suited ticket based on function, specialization, or time-shift.
Assigning agents where they will function best increases efficiency, which has a positive effect on customer satisfaction and ultimately business growth.
Interactive Chat Features
File Sharing
Our tool allows the insertion of various multimedia from better knowledge documents to video and audio files, which aids in creating a more interactive chat session.
This interactive session increases customer engagement, and agents can better use the different formats to explain issues, as pictures and videos can communicate a message better than words.
Internal Note Sharing
Our tool enables agents to share internal notes among themselves without the customer's knowledge. The notes enable agents to share knowledge about particular issues that will enhance future customer interactions.
This feature has a positive effect on professionalism and teamwork, as agents can coach each other, creating a learning culture in the company.
Template Messaging
Our tool's template messaging feature allows for quick responses to frequently asked questions, reducing the workload of the agents.
This feature increases the productivity level of the agents and enables them to focus on more complex issues that require human intervention, which increases customer satisfaction and enhances business growth.
Analytics Dashboard
Performance Tracking
Our tool has an all-around dashboard that provides a clear view of agents and chatbot performance, which helps to track their productivity level.
The dashboard enables management to make informed decisions about the business's resources allocation and pinpoint where improvements can be made.
Sentiment Analysis and Customer Status Annotating
Our AI tool allows for sentiment analysis, enabling agents to annotate the customer's sentiment, status, or loyalty to the business, which enables future interactions to be more relevant.
The information collected from each interaction can be aggregated to identify patterns, evaluate data, and design data-driven strategies.
Ticket Transfer and Important Notes taking
Our tool enables assigned agents to take note of critical aspects of issues raised while solving various tickets. This feature is useful in helping to solve related issues that may arise in the future.
The tool also enables the transfer of tickets to the most appropriate agent available based on competency. This feature increases efficiency and ensures that customers receive the best possible service.
FAQ
What is Bahasa, and what does it provide?
Bahasa is a chatbot AI tool that offers businesses a new customer communication channel through chat, providing automation to serve customers 24/7 promptly and precisely. Bahasa Indonesia is deeply integrated into the chatbot, and offers customers a seamless shopping journey by providing a complete payment and shipping method with logistic integration.
Which customer service chat platforms is Bahasa integrated with?
Bahasa offers chatting interaction with the most popular chatting platforms like WhatsApp, LINE, Telegram, and more. Bahasa's integration with popular chats makes it easier for customers to connect with customer support teams efficiently, and effectively serving their needs.
What are the benefits of using Bahasa as a customer support tool?
One of the main benefits of using Bahasa as a customer support tool is that it offers customers 24/7 prompt and precise support. The Omni-channel platform also provides a hybrid BOT-human interaction, enabling the customer to connect with a human agent immediately when necessary. Bahasa's AI-language data model classification helps businesses analyze automation performance and customer insights for improved customer experience and support.
What are the competitive advantages of Bahasa?
Bahasa's competitive advantage is its extensive knowledge of Bahasa Indonesia's phrases, including informal language or slang. It provides faster service to customers and scales up customer support operations.
Bahasa is integrated with the most frequently used applications/services in Indonesia such as banking, logistics, and payment methods such as GoPay, Grab, Bank Transfer, Bank VA, JNE, JNT, etc. Bahasa offers businesses a comprehensive tool in customer support by allowing businesses to offer customer support through chat, improving customer experience, and overall satisfaction.
How can businesses use Bahasa integration with their platforms?
Bahasa integration with chatting platforms makes it possible for businesses to expand the connection channel with their customers by conversing through chat with precision, improving customer experience and providing efficient customer support operations. Bahasa's automation is integrated with popular chatting platforms, complete payment methods, and easy shipping with logistic integrations. Bahasa's AI-language data model classification helps businesses analyze automation performance for experience improvement, uncover customer insights, and uncover improvement potentials, along with delivering efficient customer support operations.
Alternatives
While Bahasa.ai offers valuable AI tools, there are several alternatives on the market:
Kata.ai
Kata.ai provides an artificial intelligence chatbot platform to automate the support process and engage users in conversations. The platform assists businesses in enhancing their understanding of customer needs. Compared to Bahasa.ai, Kata.ai is more affordable, but has fewer NLP features.
CogniCor
CogniCor provides a digital financial companion platform that offers customer service and digital assistant software using AI to resolve simple complaints based on previous solutions. While CogniCor's focus is primarily on financial services, it's platform is customizable and can be used across industries.
Wiz Holdings
Wiz Holdings develops an integrated AI platform to provide personalized customer service. The platform includes a smart talk bot for telemarketing, smart guidance, and customer care. Additionally, Wiz Holdings offers AI as a service for mobile office security and big data analysis for user behavior, allowing companies to expand their service communication channels.
Yellow.ai
Yellow.ai is a conversational CX automation platform that combines AI and human intelligence to automate customer experience for large brands and enterprises. The platform offers various features such as voice, language, and regional support, making it a comprehensive solution for customer service automation.
Prosa.ai
Prosa.ai is a company specializing in natural language processing using local Indonesian language. The company focuses on text and speech-based processing tools that are custom-made according to the needs of its clients. While its target audience may be different from Bahasa.ai's, it's worth considering for businesses with specific language needs.
