Yuma is an AI-powered tool designed to help streamline customer support processes for businesses. With its powerful features, you can integrate it with popular Help Desk software, such as Gorgias and automate responses to customer inquiries, thus reducing response time and boosting employee productivity.
One of the standout features of Yuma is its ability to customize writing style to match the brand's tone of voice, generate conversation thread summaries, and automatically translate responses into 15 languages. This feature proves essential in breaking language barriers and broadening your customer base as it eases communication between clients and customer support agents, regardless of language differences.
Yuma also integrates with Shopify products and pages, providing agents with up-to-date information to provide relevant and personalized responses that align with business needs. This integration also ensures agent efficiency, which saves time and boosts productivity levels.
With Yuma's Knowledge Base, agents can easily access information on common issues, FAQs, and other useful information, making it easier for them to provide accurate and speedy responses. Additionally, the tool provides a one-click "reply & close ticket" feature, which helps agents to save time, boost efficiency, and meet SLAs.
Yuma understands the importance of getting started with a new tool, so they offer a 7-day free trial for new users. This feature enables potential customers to get hands-on experience with the software to determine if it is a perfect fit for their business needs. Additionally, users can sign-up for the mailing list to stay informed of new product releases and features.
In summary, Yuma AI Ticket Assistant is an efficient AI-powered tool aimed at helping businesses streamline their customer service processes. With its customizable writing style, conversation summary features, and automatic translation capabilities, it helps create a barrier-free environment for effective communication between support agents and clients globally. The Yuma/Knowledge Base and reply & close ticket features are perfect for ensuring agent efficiency and improving response time, strengthening customer satisfaction levels, and maintaining a flawless customer support reputation.
