Viable

Viable is a tool that uses advanced AI and NLP technology to provide users with qualitative feedback analysis. It helps organizations gain a better understanding of their customers by providing comprehensive insights from customer feedback. By leveraging Viable, businesses can enhance their product-market fit, establish stronger messaging with audience insights, and make data-driven strategies faster. The tool goes beyond the usual sentiment analysis by tracking changes over time and offering summaries, urgency scores, product sub-themes, user profiles, and more. It also utilizes customer traits and metadata for true analysis and recommendations based on details such as NPS scores, customer tiers, region, and more. Viable works across different feedback channels like sales call transcripts, market research, employee surveys, customer support tickets, and others. Viable supports automated PII redaction and has a white-glove service team to respond quickly to custom data management requests made by a user. It is SOC 2 Type 2 certified, and users only need 500 datapoints to get started with Viable. The AI-powered reports Viable offers provide accurate, instant, and data-backed insights for every user team. The platform offers a free 30-day trial to showcase its capabilities in handling user information. Viable also integrates with leading platforms such as Delighted, Zendesk, Intercom, or Front for customer support, Gong for call transcripts, and the app stores for product reviews, among others. Users can import data from virtually any source via Zapier, or files imported in CSV format. In summary, Viable is an AI-powered tool that leverages advanced technology to help organizations better understand their customers' qualitative feedback. With Viable, businesses can make data-driven decisions, improve product-market fit, and develop stronger messaging by gaining deep audience insights. Viable also offers different integration options and has a robust and responsive customer service team.