Qwaiting is a leading provider of queue management solutions designed to help businesses improve customer experience by reducing wait times and increasing staff productivity. The cloud-based software offers an all-in-one solution for queue management, with customizable display options and integrated data security for businesses of all sizes, including finance, education, healthcare, and public sectors.
With a convenient appointment booking feature, queue calling capabilities, and real-time statistics, Qwaiting offers a streamlined approach to customer service, providing detailed analytics to track customer preferences and offer personalized service. The tool ensures compatibility with a range of other applications, including Trello, Zapier, Slack, Microsoft Teams, and Google Sheets to streamline business operations.
Qwaiting operates globally with offices in Singapore, India, Australia, the US, UK, and the UAE.
TLDR
Qwaiting's cloud-based queue management solution offers businesses a flexible and customizable way to reduce customer wait times, increase staff productivity, and deliver an exceptional customer experience. With features such as efficient queue management, appointment booking, queue calling, customized display options, multi-language support, and various integrations, Qwaiting streamlines processes, tracks customer preferences, and offers personalized service. The tool also ensures data security, with GDPR compliance, personalized passwords, and multi-location support, providing 24/7 customer support for technical and non-technical issues.
With offices in six global locations, Qwaiting is a leading provider of queue management solutions for businesses in various industries.
Company Overview
Qwaiting is a cloud-based queue management software that offers a smart queue management system to reduce customer queue time, increase staff productivity, and deliver a delightful customer experience. The company provides solutions for every business size from finance, education, and F&B to healthcare, immigration, public sector, retail, helpdesk, DMV, and ride-sharing. With an average rating of 4.5/5, Qwaiting stands out in the queue systems market by generating efficiencies beyond decreasing wait times.
By offering extensive APIs, Qwaiting can be integrated into any software solution and offers a tailor-made solution to choose from as per the business's needs. One of the software's distinctive features is collecting data from real-time customer reviews to provide deep analysis of changing needs and what works well in the business.
Qwaiting's cloud-based queue management solution allows visitors to check in for service by phone and wait for their turn. Staff will receive all the information required to deliver the best individual customer service, and customers can easily book their tickets for the services from the Qwaiting web page. The software's Kiosk system in the waiting room enables the customer to add information to the queues without any assistance.
Qwaiting enables customers to scan the QR code on the mobile phone and receive the queue's essential details on digital signage display, thus automating waiting lists.
The centralized dashboard enables zero interruption in the service flow by giving customers the freedom to choose how they communicate with the business from virtual queuing. Qwaiting collects data from customer habits and offers real-time data for locations and lines. This way, businesses can track the outcomes of service duration and different transaction types to make better business decisions.
With offices located in Singapore, India, Australia, the US, UK, and the UAE, Qwaiting is a leading provider of Queue Management solutions that solve multiple, complex business problems of the companies. The company seeks to assist businesses in improving their customer journey by offering an all-in-one solution for queue management.
Features
Efficient Queue Management
Average waiting time and serving time
Qwaiting offers real-time information on the average waiting time and serving time to help you optimize your queue management. You can monitor the number of people in the queue, how many queries each staff member has solved, and what issues need to be addressed. The system provides you with detailed statistics to help you improve customer service and enhance operational efficiency.
Appointment Booking
Book early and save time with the appointment booking feature. The user can book the appointment through their mobile device, thereby avoiding the long waiting time. The system sends notifications before the appointment, so the user can get prepared.
Efficient scheduling optimizes both user and staff time, boosting productivity.
Queue Calling
With the queue calling feature, staff members can call queues using keypads or desktops, which will notify users on both devices. The feature enables staff to track and manage customer queues more effectively, allowing for better resource allocation and enhancing the overall customer experience.
Customized Display Options
Customizable Display Layout
The display layout can be customized according to your needs and preferences. You can use it to showcase relevant content, including videos, reports, PPT, images, and live TV. The feature optimizes the user experience by providing them with updated and engaging information while they wait.
Token Generation
The token generation applications support various kiosks, enabling quick and convenient ticket generation for users. The feature makes it easy for users to take control of their place in the queue, enhancing the waiting experience.
Multi-Location Access
Single users can access different locations from one single sign-in. When a user signs in, they can access their position in the queue for all locations. It simplifies the process of queue management across different locations, ensuring a streamlined approach to customer service.
Localization and Compatibility
Multi-Language Support
With over 30 language selections, the queue management system provides a comfortable and personalized experience for users who speak different languages. The multi-language support feature integrates translations to cater to the specific needs of each user, boosting accessibility and enhancing the overall user experience.
Plug and Play Compatibility
You can easily plug and play any compatible devices in the queue management system. The feature ensures compatibility with your existing devices, reducing the need for additional hardware or software.
Customizable Backend Options
You can easily change the backend colors, fonts, and upload your logos in the queue management system. The feature provides a flexible approach to branding, allowing you to customize the system to your needs and preferences.
Data Security
PDPA Enabled
Qwaiting is PDPA (Personal Data Protection Act)- enabled, meaning your data security is given priority. The feature ensures that your data is protected at all times from unauthorized access or disclosures, providing you with peace of mind.
Multiple Global Locations
Qwaiting has multiple global locations, including Singapore, India, Australia, the United States, Malaysia, and Dubai. The feature makes it possible for global customers to receive local support, making it convenient for customers and enhancing their overall experience.
24/7 Customer Support
Qwaiting provides excellent customer support, available 24/7 to solve any issues or inquiries you may have concerning the queue management system. The feature ensures that you receive timely and quality assistance, enhancing your overall experience and satisfaction with the system.
Integrations
Qwaiting understands the importance of connecting with your favorite tools to maximize the efficiency of your business operations. Below are some of the most popular integrations provided by Qwaiting that enable the seamless flow of information.
Trello Integration
The Qwaiting-Trello integration allows you to create Trello cards when a Customer checks in. This can be used to assign Customer issues to specific teams or individuals, track Customer progress or just to keep an electronic record of each Customer. With Trello, you can create boards, lists and cards to organize and prioritize your projects in a fun, flexible and rewarding way.
Zapier Integration
The Zapier- Qwaiting integration connects Qwaiting with 2000+ other apps to automate your work. Whenever a customer checks-in, this integration helps in creating automated workflows in Zapier.
This frees up your team's time by automating repetitive tasks. This integration can help you streamline your processes, improve productivity and save thousands of hours each year.
Slack Integration
With the Qwaiting-Slack integration, your team gets notified when a customer arrives, allowing them to engage with customers immediately. This integration helps you stay in touch with your team on the go and makes sure everyone's informed. It also enables the customer service team to respond to the queries quickly and work together more efficiently.
Slack is a messaging app that brings all your communication together in one place, providing a simple way to share files, keep up with conversations, and stay in touch with your teammates, all in one place.
Microsoft Teams Integration
The Qwaiting-Microsoft Teams integration enables facilities that use Microsoft Teams to notify their team members whenever a customer checks in. The integration allows team members to work together, communicate and collaborate more effectively on Microsoft Teams.
Microsoft Teams collaborate, chat, and share files with your team instantly and seamlessly integrates with other Microsoft services like OneDrive and SharePoint.
Google Sheets Integration
The Google Sheets-Qwaiting integration allows you to export check-in data to a Google Sheet. This integration allows you to keep data in sync and visualizes it with various tools, including charts and graphs.
Google Sheets is a powerful tool for data analysis, organizing and commenting on data, and a host of other tasks that all businesses need. It also allows authorized team members to collaborate on the spreadsheet, making data analysis even more productive and efficient.
FAQ
How does Qwaiting's tool work?
Qwaiting is designed to streamline the booking and queue management process for businesses. The tool integrates with applications such as Okta and WhatsApp to manage all your bookings and keep a record.
Reports generated will help you to maintain data records, and you can view them on a monthly basis. In the setting menu, you can set up the whole panel, profile, password and logo settings, making it easy to customize to your specific business needs.
What are the key features of Qwaiting's tool?
Qwaiting provides several features, including the ability to manage a queue and appointments, schedule and confirm bookings, send reminders via WhatsApp or SMS, as well as allowing customers to reschedule bookings. It also provides customizable settings, including branding and password protection, to help maintain a professional appearance. In addition, the tool provides detailed reporting to track customer analytics, service usage, and feedback, as well as tracking employee performance for better productivity and customer satisfaction.
How does Qwaiting ensure customer security?
At Qwaiting, the customer's privacy and security are our top priority. Our tool uses secure servers to store data and ensures secure transmission of information via SSL encryption.
In addition, administrators and employees are given specific access levels, preventing unauthorized access to sensitive data. The tool also allows users to set up customized passwords, adding an additional layer of security, and it is GDPR compliant, further ensuring customer privacy rights.
Does Qwaiting offer support?
Yes, Qwaiting offers support for its users. Our team is available for technical and non-technical support via phone, email, and chat during standard business hours. Additionally, we provide resources and documentation to help our users troubleshoot issues quickly and efficiently.
Our tool is designed with ease of use in mind, but it's always helpful to know we've got your back if you need any assistance.
What are the pricing options for Qwaiting's tool?
Qwaiting provides several pricing plans to meet your business needs. We offer a range of pricing options, including monthly or annual subscriptions, to fit any budget.
Our basic plan starts at €9.99/month, which allows for up to 10 users, and our top tier, the enterprise plan, is available for larger-scale businesses. Visit our pricing page for further information on plans, including pricing per user, storage limitations, and added features.
