MonkeyLearn is an AI-powered text analysis and data visualization studio that allows businesses to filter, visualize, and label customer feedback all within a single platform. The software offers pre-made text analysis models and customizable templates suitable for professionals at all skill levels, with the ability to train their models. From sentiment analysis to keyword recognition, MonkeyLearn uses advanced artificial intelligence technology to provide businesses with instant and deeper granularity insights into their data, leading to actionable business improvements.
TLDR
MonkeyLearn is an AI-powered text analysis and data visualization platform that enables businesses to filter, visualize, and label customer feedback in one place. With customizable templates and pre-made text analysis models, MonkeyLearn offers a user-friendly experience that helps analyze data insights faster. By combining machine learning algorithms and a range of input filters, MonkeyLearn provides businesses with a deeper level of granularity and instant insights, allowing businesses to improve their customer-centricity and strengthen promoters.
Company Overview
MonkeyLearn is an all-in-one text analysis and data visualization studio that simplifies the process of cleaning, labeling, and visualizing customer feedback, all within a single platform. By utilizing cutting-edge Artificial Intelligence technology, MonkeyLearn allows businesses to gain insights into their data instantly and at a much deeper level of granularity.
MonkeyLearn offers custom chart creation and multiple data input filters, including dates and custom fields, that provide a blazing-fast experience. With the ability to use pre-trained machine learning models or train your own models, MonkeyLearn provides a user-friendly coding-free experience suitable for professionals at all skill levels.
Templates are readily available for a range of business scenarios equipped with pre-made text analysis models and dashboards that simplify operations. Choose one that best fits the data type and required solutions.
MonkeyLearn’s data analysis tool is invaluable to businesses looking to strengthen promoters, convert passives and detractors, and turn feedback into actionable business improvements. It provides deeper insights into potential weak links in products and business processes that need improvements to increase overall customer satisfaction. This can lead to the reduction in costs and the increased efficiency of support teams.
With MonkeyLearn, businesses can quickly mine customer voice in survey responses and react accordingly to improve overall customer engagement and satisfaction.
Customers have already seen a significant improvement in their business operations with the use of the MonkeyLearn platform. The platform has streamlined a variety of processes such as ticket routing and the creation of custom ticket responses designed to address high-impact issues.
The platform has also been an invaluable asset for businesses to understand feedback sentiment and has allowed them to analyze data without needing help from their data team. With business leaders continually seeking to improve customer-centricity, this innovative platform helps nurture a culture of constant improvement based on accurate analyses of feedback.
The platform offers easy connection and integration with other apps and BI tools using native integrations, SQL connection, or API. Businesses can book a free demo with the MonkeyLearn’s experts to explore further how it can help meet their analytics needs.
Features
All-in-one Text Analysis and Data Visualization
Simplified Data Analysis
MonkeyLearn offers an all-in-one platform for text analysis and data visualization, making the process of cleaning, labeling, and visualizing customer feedback more accessible than ever. By simplifying the process, MonkeyLearn allows businesses to gain deeper insights into their data with ease.
Instant Insights
With MonkeyLearn, businesses can gain insights into their data instantly, allowing for a much more in-depth understanding of their customer base. By providing an easily accessible platform for analysis, businesses can quickly mine customer voice in survey responses and react accordingly to improve overall customer engagement and satisfaction.
Greater Granularity
MonkeyLearn's text analysis and data visualization studio allows for a greater level of granularity in the analysis of data. The platform enables the use of pre-trained machine learning models or the training of custom models, providing professionals at all skill levels with a user-friendly coding-free experience.
Custom Chart Creation and Multiple Data Input Filters
Create Custom Visualizations in a Blazing-Fast Experience
MonkeyLearn offers custom chart creation, giving businesses the ability to create visualizations that are tailored to their specific data. The platform also provides a blazing-fast experience, letting businesses dig deeper into their data with greater granularity.
Multiple Data Input Filters
MonkeyLearn offers multiple data input filters, including dates and custom fields, that provide a customizable experience that suits the needs of businesses of varied sizes and specialties.
Pre-Made Templates and Text Analysis Models
Pre-made templates are readily available for a range of business scenarios equipped with pre-made text analysis models and dashboards that simplify operations. The platform’s pre-made models and templates create a more accessible experience suitable for professionals at all skill levels.
Data Analysis for Actionable Business Improvements
Strengthen Promoters
MonkeyLearn's data analysis tool is invaluable to businesses looking to strengthen promoters. By identifying satisfied customers, businesses can prioritize the areas that need improvement and gain insights into how to keep their promoters happy.
Convert Passives and Detractors
By identifying areas that customers find less satisfactory, MonkeyLearn provides an understanding of how to convert passives and detractors into promoters. Using these insights, businesses can identify areas that need improvement and create actionable steps to increase overall customer satisfaction.
Actionable Business Improvements
MonkeyLearn provides businesses with deeper insights into potential weak links in products and business processes that need improvement. This analysis can lead to the reduction in costs and the increased efficiency of support teams. MonkeyLearn helps nurture a culture of constant improvement based on accurate analyses of feedback, leading to actionable business improvements.
Integration with Other Apps and BI Tools
Native Integrations, SQL Connection, or API
MonkeyLearn offers integration with other apps and BI tools, providing businesses with the ability to combine data from a range of sources into MonkeyLearn. By using native integrations, SQL connection, or API, businesses can create a comprehensive view of their data and understand the insights it provides in a more holistic way.
User-Friendly Integration
Integrating MonkeyLearn with other apps and BI tools is made user-friendly and straightforward. The platform offers easy connections that require no previous coding experience, ensuring that even less technical team members can use and understand its capabilities.
Expert Consultation
MonkeyLearn's team of experts provides businesses with the necessary support and consultation for integration with other apps and BI tools. This consultation ensures that businesses can effectively use and understand the platform to maximize the insights it provides.
Streamlined Business Operations
Ticket Routing
MonkeyLearn has streamlined a variety of processes such as ticket routing, creating custom ticket responses designed to address high-impact issues. The platform's robust capabilities in text analysis and data visualization enable businesses to identify the customer's needs and respond accordingly within a shorter response time.
Understand Feedback Sentiment
MonkeyLearn has enabled businesses to understand feedback sentiment and has allowed them to analyze data without needing help from their data team. The analysis provided by MonkeyLearn deeper than what a team of humans could provide, taking a short time to complete.
Improve Customer-Centricity
With business leaders continually seeking to improve customer-centricity, MonkeyLearn helps create a culture of constant improvement based on accurate analyses of feedback. The platform provides insightful data analysis, leading to actionable business improvements.
Pricing
MonkeyLearn offers a variety of pricing options based on your needs. The platform is built on the Queries, Models, and Workflows usage model. Each time you analyze one piece of text with one model, it counts as one query.
As such, query packages are available to add on to your account. If you are close to reaching your query limits, you will be notified by email.
You can define your own set of tags for Sentiment Analysis, Topic, Intent, Keywords, etc. with the Custom Trainable Extractor or Classifier service.
This provides building blocks for creating text analysis. Additionally, Workflows combine multiple models to process your data and store the processed data in a database. You can visualize this with in-app dashboards or query with SQL.
MonkeyLearn offers Academic plans for free if you are eligible, which is similar to the API plan.
The pricing plan structure includes:
- Queries: $10K per month with included 33 seats.
- Models/Workflows: Pre-made models or custom models/workflows are available depending on the use case.
- Integrations: MonkeyLearn has native and custom integrations with third-party applications, with the full list available on its website.
- Analytics Dashboards: All users have access to customizable dashboards to visualize their data.
- Support Channels: In addition to extensive documentation, support is available through email and chat.
- SLA: Custom SLAs are available for enterprise customers.
For more information, contact the MonkeyLearn team, book a free demo, and learn how the platform can fit your needs. MonkeyLearn Inc. has all rights reserved.
FAQ
What is MonkeyLearn?
MonkeyLearn is an all-in-one text analysis and data visualization studio that enables businesses to clean, label, and visualize customer feedback all in one platform. This platform uses Artificial Intelligence (AI) to provide businesses with insights into their data instantly and at a much deeper level of granularity.
Can I Use MonkeyLearn if I Don't Know How to Program?
Yes! MonkeyLearn's user-friendly and coding-free experience is suitable for professionals at all skill levels. MonkeyLearn offers templates ready for different business scenarios, equipped with pre-made text analysis models and dashboards that help simplify operations. Pick one that is best suited to your data type and required solutions, and you're good to go.
Is My Data Safe?
Yes, your data is completely safe. MonkeyLearn has put in place advanced security measures to ensure the utmost confidentiality and security of your data. All data is encrypted at rest and in transit, and security and privacy credentials can be found on the website.
What is Machine Learning?
Machine learning is a subset of artificial intelligence that allows computer systems to learn and improve from training data without the need for explicit programming. It involves algorithms that learn from data, identify patterns and make predictions based on that data. MonkeyLearn uses machine learning algorithms to provide users with insights into data.
Can I Upload Text in Other Formats Like a PDF?
Yes, you can upload text that is stored in other formats like PDFs. MonkeyLearn allows you to process and analyze data in various formats by incorporating third-party applications that are necessary to grab data from these files.
