Maya.ai is an AI-powered personalization platform offered by Crayon Data, a Singapore-based AI and big data company. With its mission to simplify the world's choices using AI-led personalization, Maya.ai enables enterprises to enhance customer experiences by bridging the gap between customer preferences and merchants' offerings. The platform's algorithm for understanding customer preferences excels in areas such as dining, shopping, entertainment, and travel by utilizing Natural Language Processing and Deep Learning Techniques.
Maya.ai's comprehensive suite of studios empowers businesses to personalize customer experiences while collecting customer preferences and behavior data gathered from various sources. Maya.ai has won various global awards and is recognized by platforms such as Gartner, TiEcon, and CEBIT.
TLDR
Maya.ai, an AI-led personalization platform, enables enterprises to enhance customer experiences by utilizing Natural Language Processing and Deep Learning Techniques to identify customer preferences in areas such as dining, shopping, entertainment, and travel. The platform's comprehensive suite of studios empowers businesses to personalize contextually relevant recommendations for every individual customer, making it easy to engage with customers across all channels.
Maya.ai helps businesses to differentiate themselves by providing unique sensory experiences that match their customers' preferences, thus creating lasting value for their customers. The platform's AI-led technology enables businesses to analyze and understand customer data, reduce costs in the long run and build personal and lasting relationships with their customers.
Company Overview
Maya.ai is the flagship product of Crayon Data, a leading artificial intelligence and big data company headquartered in Singapore. The company's mission is to simplify the world's choices using the power of AI-led personalization. Maya.ai's extraordinary story began in an airport, where three pre-Crayon entrepreneurs identified the problem of too many choices available to people today.
This idea led to the creation of an algorithm that identified customer tastes, which evolved into a full-blown comprehensive suite of studios over the next 5 years. Maya.ai helps enterprises simplify choices for themselves and their customers by bridging the gap between enterprises, merchants, and their customers' tastes.
Maya.ai has won several global awards and has been recognized by platforms such as Gartner, TiEcon, CEBIT, IBM Watson, Intech50, OrangeFab, and Express IT Awards. With over 125 million customers onboarded, maya.ai is a must-have solution for enterprises that believe in having a deeply personal relationship with their customers, have the courage to stand up to digital disruptors, and place innovation and evolution over legacy and incumbency.
Maya.ai enables enterprises to build personal and lasting relationships with their customers and acts as the modern digital representation of the enterprise's best friend. The company's operations extend to India, UAE, South East Asia and South America, making it a well-trusted and reliable partner that upholds its clients' interests at all times.
Maya.ai's suite of studios empowers enterprises to personalize customer experiences using the latest technologies. Its AI-led personalization platform relies on customer preferences and behavior data gathered from various sources. Using Natural Language Processing(NLP) and Deep Learning Techniques, maya.ai's algorithm excels at understanding customer preferences in areas such as dining, shopping, entertainment, and travel.
Enterprises can leverage this technology to create a unique and personalized offering that matches their customers' tastes and preferences, thus cementing lasting relationships while standing out from competitors. Maya.ai's capabilities have helped many businesses up their personalization game and retain customers, reducing costs in the long run.
In today's digital age, the need for personalization cannot be overstated, given the increasing number of choices available to customers worldwide. Enterprises that choose maya.ai as a solution can differentiate themselves and create lasting value for their customers.
By having an AI-powered solution that understands customers' tastes and preferences, enterprises can create a significant competitive edge in the market by providing customers with unique sensory experiences that cater to their personal and individual needs. In this sense, maya.ai is rightly the trusted partner that always has its clients' backs and is the go-to solution for businesses looking to up their customer experience game.
Features
Real-time Omnichannel Personalization
Choice API and Enterprise Studios
The personalization platform provided by Maya's tool allows enterprises to create personalized experiences for their customers. The Choice API and three enterprise studios can be utilized to this end. This feature allows businesses to track customer behavior and personalize contextually relevant recommendations for every individual customer.
Enterprises can also create bespoke digital experiences for their customers and seamlessly engage with them across all assets and channels. The supported channels include email, mobile, and web applications, making it easy to engage with customers regardless of their preferred channel.
Enrichment of Merchant and Customer Profiles
Attribute and Trend Identification
Maya's tool enables businesses to unearth a customer's tastes, identify the right merchant and offer for them, and engage them with meaningful campaigns that drive impact. This feature allows for analysis and profiling of merchants, offers, and customers with pre-built ML models.
Additionally, enterprises can enrich their data with external data and algorithms from Maya's global merchant repository. Structured and unstructured data from external and internal sources can also be ingested and updated constantly to ensure the database remains updated.
This feature makes it easy for businesses to optimize their portfolio, manage offers, and deliver personalized omni-channel campaigns while tracking them in real-time.
Choice API
API-First Principle
The Choice API is an API-first tool, which ensures that all of Maya's tool capabilities can be delivered easily. The Choice API is built to provide a TasteMatch score between a customer and any product based on the individual's tastes.
This makes it possible to deliver consistent and unified engagement experiences to all customers, regardless of the channel they prefer. With the various capabilities of the Choice API, which include Taste Collection, Taste Match, Search, and Recommendation, businesses can deliver contextually relevant product and service recommendations and ensure that their customers have the best possible experience.
Supported Channels
Email, Mobile, and Web Applications
Maya's tool for AI-powered personalization supports email, mobile, and web applications. This makes it easy for businesses to engage with their customers across all channels and assets. The tool's personalization platform's Choice API and enterprise studios enable enterprises to track customer behavior and personalize recommendations based on their preferences.
Additionally, businesses can create rich digital experiences for their customers and seamlessly engage with them across all channels.
ML Models
Analyze and Profile Merchants, Offers, and Customers
The ML models provided by Maya's tool enable businesses to analyze and profile merchants, offers, and customers. With the pre-built ML models, enterprises can also uncover opportunities for merchants and personalize omni-channel campaigns.
This feature allows businesses to drive impact and optimize their portfolio while managing offers. The personalization platform also allows enterprises to enrich their data with external data and algorithms from Maya's global merchant repository.
FAQ
What is Maya.ai?
Maya.ai is an AI-led personalization platform developed by Crayon Data, a Singapore-based big data and AI company. Maya.ai is designed to help businesses create unique and personalized customer experiences that cater to their customers' individual tastes and preferences. Using Natural Language Processing(NLP) and Deep Learning Techniques, Maya.ai's algorithm excels at understanding customer preferences in areas such as dining, shopping, entertainment, and travel.
What makes Maya.ai unique?
Maya.ai's platform is designed to help businesses simplify choices for themselves and their customers by bridging the gap between enterprises, merchants, and their customers' tastes. One of Maya.ai's unique features is its comprehensive suite of studios, which empowers enterprises to personalize customer experiences using the latest AI technologies. Enterprises that choose Maya.ai can differentiate themselves by creating lasting value for their customers with personalized sensory experiences that match their tastes and preferences.
What kind of enterprises can benefit from Maya.ai?
Enterprises that believe in having a deeply personal relationship with their customers, have the courage to stand up to digital disruptors, and place innovation and evolution over legacy and incumbency can benefit from Maya.ai. The platform is designed for businesses of all sizes, from small startups to large enterprises, and has a proven track record of delivering personalized customer experiences that retain customers and reduce costs in the long run.
How does Maya.ai collect customer data?
Maya.ai's platform relies on customer preferences and behavioral data gathered from various sources. The platform uses advanced AI technologies to analyze and understand customer data, including personal preferences, shopping habits, entertainment, and travel preferences. This data is used to create a unique and personalized offering that matches their customers' tastes and preferences.
What benefits do enterprises get from using Maya.ai?
Enterprises that use Maya.ai can benefit from several advantages, including:
- The ability to personalize customer experiences using AI-led technologies
- The ability to retain customers with unique sensory experiences that cater to their personal needs
- The ability to stand out from competitors in a highly crowded market
- The ability to reduce costs in the long run by retaining customers
- The ability to analyze customer data in real-time and make informed decisions
- The ability to build personal and lasting relationships with their customers
