Digital Genius is an AI-powered eCommerce platform created to enhance customer experience, automate customer service processes, and reduce costs for eCommerce and retail businesses. Its primary aim is to help businesses provide excellent customer service by automating routine queries, identifying issues proactively, and providing faster response times by delivering quick resolutions, leading to improved CSAT scores.
The platform comes with a wide range of features that make it perfect for eCommerce businesses. Some of these features include text recognition technology, AI image recognition, and a variety of pre-built use cases for eCommerce. The platform is also built to integrate with eCommerce and carrier systems, making it an excellent choice for online businesses looking to provide excellent customer service.
Digital Genius provides a built-in dashboard for analytics and reporting. Additionally, the platform is customizable to match a business's brand, multilingual, and cross-channel. These features are specially designed to help businesses reduce customer wait times, improve first reply times, and optimize customer service processes efficiently.
It empowers businesses to resolve customer issues quickly, such as updating courier, customer relationship management, content management system, canceling orders, and responding to order-related queries. These streamline processes to enable businesses to deliver a consistent customer experience across all support channels.
DigitalGenius has helped renowned companies like QUIKSILVER, G-STAR RAW®, and SKULLCANDY achieve impressive results. With the platform's help, these companies have recorded reduced average resolution time, first reply time, and increased CSAT scores, among other benefits.
The platform is designed to learn and evolve from each interaction within the customer network, making it an AI solution that provides seamless customer experience and retains customers. DigitalGenius also offers fully managed implementation and support from product experts, making it easier for businesses to implement and manage the platform.
Overall, Digital Genius is an impressive AI-powered eCommerce platform with incredible features designed for eCommerce and retail businesses. Its user-friendly interface, powerful features, and AI capabilities make it an excellent choice for businesses looking to provide excellent customer service while reducing costs.
