BotDistrikt is an AI-powered chatbot platform based in Singapore that offers businesses a comprehensive set of tools to build better chatbots. Their tool uses a hybrid AI and rules model that allows businesses to scale their training while also remaining 100% in control. BotDistrikt's chatbot is designed to have fluid conversations that are not limited by buttons and offers segmentation, 24/7 instant response, and omnichannel inbox features.
The chatbot also stores its own memory, which businesses can reuse and modify when handling repeat customers. BotDistrikt also uses several data points to track clicks, impressions, funnels, and other data points to boost conversions and offer a more personalized experience. If required, their tool can connect to systems of record and HTTP APIs to get and post updates whenever needed.
TLDR
BotDistrikt is a chatbot platform that offers businesses a comprehensive set of tools to build better chatbots using a hybrid AI and rules model. It features fluid conversations, segmentation, 24/7 instant response, omnichannel inbox, and memory storage. BotDistrikt also offers several data points for tracking that can help businesses boost conversions and provide a more customized experience.
The tool can integrate with various systems, making it easy for businesses to both qualify leads and create personalized marketing campaigns. BotDistrikt offers a free plan for small businesses and individuals, with pricing competitive for all other needs. There are alternatives to BotDistrikt, including Tars, LivePerson, Cognigy, or Acobot, targeting businesses of all sizes that require AI chatbot solutions.
Company Overview
BotDistrikt is a Singapore-based company that specializes in helping businesses build better chatbots. They offer a CX-focused, AI-powered, personality-driven virtual personality for customers to engage with. With BotDistrikt, businesses can track clicks, impressions, funnels and other data points to make conversations and boost conversions.
Your bot listens to customers, follows your rules and segments them, and then sends them to your systems of record. After that, your bot then personalizes content and broadcasts messages to customers meant specifically for them.
BotDistrikt uses several data points to show you what resonates with customers. The company believes that the bot should have fluid conversations that are not limited by buttons. To this effect, BotDistrikt is designed to be non-linear, allowing customers to engage in conversations in a way that they prefer.
The bot works 24/7 to provide instant responses, which is particularly useful when you need to sleep or handle other issues.
The company's hybrid AI and rules model allows businesses to use AI integrations to scale their training. Then they can use the Rule Editor to remain 100% in control.
BotDistrikt's Logical Conditions, Regex Patterns, AI Training, API Integrations, and JavaScript Functions all allow businesses to build powerful two-way conversations. Their BotDistrikt tool can connect to systems of record and HTTP APIs to get and post updates when businesses need it to.
BotDistrikt's omnichannel inbox allows businesses to see and manage their customers' conversations on WhatsApp, Facebook Messenger, their website, and other channels in a single real-time inbox. Additionally, the bot stores its own memory, allowing businesses to remember, re-use, and modify topics of conversation. Finally, BotDistrikt offers a human handover feature that helps manage ticket volume and frees up time to handle more complex issues.
Overall, BotDistrikt is a useful tool for businesses looking to build better chatbots. Their hybrid AI and rules model, omnichannel inbox, and human handover features make it easier for companies to engage in fluid customer conversations, track data, personalize content, manage ticket volumes, and handle anxious customers 24/7.
Features
Fluid Conversations
Non-Linear Design
BotDistrikt's chatbot is designed to allow customers to engage in fluid conversations in a way they prefer. Unlike other chatbots that are limited by buttons, BotDistrikt's non-linear design allows customers to engage in free-flowing conversations with the bot.
24/7 Instant Response
The chatbot works to provide instant responses to customers 24/7. This feature is particularly useful when businesses need to sleep or handle other issues, and their customers still need assistance.
Segmentation
BotDistrikt's chatbot listens to customers, follows the business's rules, and segments them according to interest or queries correctly. It then sends the customer data to the business's system of record for tracking and reference purposes.
Hybrid AI and Rules model
AI Training and Integration
BotDistrikt's hybrid AI and rules model provide businesses with a tool that allows them to scale their training using AI integrations. The chatbot can learn from customer queries and provide more accurate and specific answers, thus giving the customer a more personalized experience.
Rule Editor
The Rule Editor feature allows businesses to remain 100% in control of their chatbot while using an AI model. Businesses can manage the chatbot, configure rules, and even use Logical Conditions, Regex Patterns, API Integrations, and JavaScript Functions where needed to build powerful two-way conversations with their customers.
Connect to Systems of Record and HTTP APIs
BotDistrikt's chatbot tool can connect to Systems of Record and HTTP APIs to get and post updates as soon as a business needs it to. This feature is especially useful when a customer needs to integrate their chatbot with their other customer service tools or online platforms.
Omnichannel Inbox & Memory
Omni-Channel Inbox
BotDistrikt offers an Omnichannel inbox feature that enables businesses to see and manage their customers' conversations on WhatsApp, Facebook Messenger, websites, and other channels in a single real-time inbox. This feature saves businesses time and ensures they don't miss out on any customer request.
Memory Storage
The chatbot stores its own memory, allowing businesses to remember and reuse topics of conversation with a particular customer. This feature is useful when businesses need to handle repeat customers with the same request.
Human Handover Feature
To manage ticket volumes and free up time to handle more complex issues, BotDistrikt offers a human handover feature. This feature reduces the wait time for customers, ensuring they get quick, specific, and accurate responses.
Tracking Data and Personalized Content
Data Tracking and Analysis
BotDistrikt's chatbot tracks clicks, impressions, funnels, and other data points to make conversations more meaningful and boost conversions. This feature helps businesses to understand their customers better, improve continuous customer support and provide a more personalized experience.
Personalized Broadcasting
The chatbot automatically personalizes content and broadcasts messages to customers meant specifically for them. This feature ensures that customers receive a customized experience with the chatbot, making their entire customer journey more meaningful.
Qualify Leads
When customers chat, the chatbot listens and qualifies leads. This feature ensures that the business's team focuses on leads that are top-priority and ready to close.
Integrations
BotDistrikt's chatbot tool is more than just a virtual assistant. It's also a reliable platform that integrates seamlessly with various systems to enhance business operations. Here are some of the integrations that make BotDistrikt an all-rounded chatbot solution:
Qualify Leads
Your chatbot can accurately segment customers based on the rules you set. By analyzing the conversation flow, your bot can understand the customer's intent and send them to your system of reference. This integration helps you qualify leads, streamline customer handling, and increase conversion rates.
Drip Campaigns
Create personalized marketing campaigns that speak specifically to your audience. With BotDistrikt's drip campaign integration, your chatbot can use customer insights to broadcast targeted messages to the right audience in real-time. This way, you can engage with customers at every stage of their buyer's journey.
Data-Driven
BotDistrikt's chatbot tool is data-driven, meaning it provides access to customer analytics data that can help you make informed business decisions. By analyzing data such as clicks, impressions, and customer feedback, you can understand what resonates with your audience and provide them with better, more personalized experiences.
Non-linearity
With BotDistrikt's non-linear chatbot integration, customers can have fluid conversations without feeling limited by a scripted conversation flow. This allows them to obtain the help they require or answer any questions they may have without needing to click buttons and navigate menus.
Always Live
One of the biggest benefits of BotDistrikt's chatbot tool is that it is active 24/7. With your bot always-on, you can rest easy, knowing that it is available to respond to customer inquiries at all times. This way, you can provide excellent customer service and build customer loyalty.
Human Handovers
There are times when customers require more complex support, which your chatbot isn't equipped to handle. BotDistrikt's Human Handover integration enables you to transfer the conversation to a human rep seamlessly. Not only does this help you manage ticket volume, but it also frees up time to handle more complex issues yourself.
Omnichannel Inbox
BotDistrikt's Omnichannel Inbox integration allows for centralized customer conversation management. With one inbox, you can see and manage customer conversations from various channels such as WhatsApp, Facebook Messenger, and your website, among others, in real-time. This integration allows for better engagement and an excellent customer experience across all channels.
Webhooks
With BotDistrikt's webhook integration, you can easily connect your chatbot with third-party APIs to retrieve and broadcast updates when a particular event occurs, thus streamlining data transfer within your company's systems.
Context
One of the most powerful aspects of BotDistrikt's chatbot tool is its memory capacity. Your chatbot stores its own memory, allowing you to recall previous conversations and topics with customers, personalize responses and recall customer preferences accurately.
Hybrid AI + Rules
Finally, BotDistrikt's hybrid AI + rules integration offers the best of AI and human intelligence. You get to leverage the power of AI to scale training and then use the rule editor to maintain complete control. With this integration, you can ensure that your chatbot can handle all customer inquiries seamlessly, provide more personalized experiences, and increase customer satisfaction.
In summary, BotDistrikt's comprehensive integrations enable businesses to create chatbots that deliver results, from lead qualification to personalized marketing campaigns and omnichannel support.
Pricing
BotDistrikt offers competitive pricing options for their AI tool, catering to businesses of all sizes and varying demands for their AI needs. The company offers a free plan which provides a decent amount of features, making it an ideal option for small businesses or individuals who are just starting but want to explore the AI domain.
The free plan includes one active chatbot, 5000 messages per month, and 30 days of data retention.
For more advanced business needs, BotDistrikt offers a premium plan at $49 per month. The premium plan includes up to five active chatbots, 50000 messages per month, and 90 days of data retention.
The package also includes access to all features, integrations, and support. The premium plan is a great option for medium-sized businesses that want to incorporate AI tools and integrate them with other business software.
Large enterprises with high traffic needs can advance to a custom plan that BotDistrikt provides. This plan includes all premium features, customizable plans to cater to specific business needs, increased message and retention limits, and dedicated account managers to ensure efficient handling of the tool. The custom plan also includes enhanced support with live chat, phone, and email options.
There is also a pay-as-you-go option available for businesses that do not want to commit to a monthly subscription. This option charges for active chatbots and their usage according to a pay-per-use model.
In conclusion, BotDistrikt's pricing options provide flexibility and affordability that cater to businesses of all sizes and their specific needs, making it a popular choice among companies that want to integrate AI tools in their day-to-day operations.
FAQ
What is BotDistrikt?
BotDistrikt is a Singapore-based company that specializes in helping businesses build better chatbots. They offer CX-focused, AI-powered, personality-driven virtual personality for customers to engage with.
What sets BotDistrikt apart from other chatbot platforms?
BotDistrikt's non-linear design allows customers to engage in conversations with the bot in a way that they prefer. Their hybrid AI and rules model allows businesses to use AI integrations to scale their training, while still remaining in complete control with their Rule Editor. Additionally, their omnichannel inbox and human handover features make it easier for businesses to manage customer conversations and ticket volumes.
What features does BotDistrikt offer?
BotDistrikt offers a variety of features, including a hybrid AI and rules model, omnichannel inbox, human handover, form creation, rule mapping, website chat, and more. Their tool can connect to systems of record and HTTP APIs to get and post updates when businesses need it to. Additionally, the bot stores its own memory, allowing businesses to remember, re-use, and modify topics of conversation.
How does BotDistrikt help businesses track customer data?
BotDistrikt allows businesses to track clicks, impressions, funnels, and other data points to make conversations and boost conversions. Their tool uses several data points to show what resonates with customers, ensuring businesses can build powerful two-way conversations. All of this data is viewable on the BotDistrikt platform through their user-friendly interface.
Is BotDistrikt easy to use?
Yes, BotDistrikt is designed to be user-friendly and simple to use. Their documentation is clear and concise, and their tool offers features to make building bots quicker and easier. Additionally, their customer support team is available to help with any issues or questions that may arise.
Alternatives
BotDistrikt is a comprehensive chatbot solution for businesses, but there are other AI tools available that can provide similar services. Here are some notable alternatives:
Tars
Tars is a chatbot builder that allows businesses to create conversational interfaces without coding knowledge. Like BotDistrikt, Tars also provides features and integrations for customer support and sales. Tars also boasts a user-friendly drag-and-drop interface, making it easier for businesses to create chatbots quickly and efficiently.
LivePerson
LivePerson is a powerful AI-powered conversational platform that helps businesses in automating customer support, sales, messaging, and marketing on mobile and websites. Although it is priced higher than BotDistrikt, it provides more in-depth analytics and the capability to leverage messaging apps, making it much suitable for larger businesses that require a more features-rich chatbot solution.
Cognigy
Cognigy is an enterprise-grade AI chatbot platform that allows users to build and deploy chatbots rapidly. It also boasts a drag-and-drop interface that allows businesses to design more sophisticated chatbots without requiring technical expertise. Cognigy's automation and integrations are especially useful, making it more suited to businesses with a stringent chatbot solution.
Acobot
Acobot is a dynamic AI chatbot tool that uses contextual intelligence and natural language processing to understand customers and engage them in a dialogue. Acobot's easy-to-use interface enables businesses to create chatbots automagically from tracks web content with zero coding. Acobot is cost-effective compared to BotDistrikt in terms of the various features and capabilities it provides, making this chatbot solution ideal for small and midsize businesses.
